Customer Assistant - Fashion Home & Beauty - Reading

MARKS&SPENCER; Reading; On-site; GBP 10,000 - 20,000; Part time

Job summary

A leading retail brand in Reading is seeking a Customer Assistant for their Clothing & Home section. The role involves providing high-quality customer service, managing workloads efficiently, and engaging with customers to enhance their shopping experience. Ideal candidates should possess strong communication skills and be adaptable to various retail tasks. This position represents a great opportunity to join a dynamic team committed to inclusion and customer satisfaction.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Takes accountability for planning and managing own workload efficiently.
• Open to and act upon feedback, asking for it regularly.

Responsibilities

• Serve customers efficiently, both on the shop floor and at service points.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Build expert product knowledge to sell and recommend our products and services.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section. Work pattern: Sunday 09:00-18:00. You will be a champion of our stylish products, on-trend designs, and exceptional customer service, helping to dress the nation. You will be a brand ambassador ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.

You will use digital tools to enhance the customer experience, such as the Sparks App and in-store devices, and you should be confident to work across different areas of the store to meet changing retail demands.

Responsibilities

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.