Customer Assistant - Fashion, Home & Beauty - Meadowhall

MARKS&SPENCER; Sheffield; On-site; GBP 10,000 - 20,000; Part time

Job summary

A leading retail company is seeking a Customer Assistant in Sheffield to deliver exceptional customer service in the Clothing & Home section. You will engage with customers, utilize digital tools, and ensure a welcoming environment. The ideal candidate is passionate about fashion, adaptable, and ready to contribute to team success. Join us to make an impact in a dynamic retail environment.

Qualifications

• Passionate about fashion and providing outstanding customer service.
• Digital confidence to utilise in-store devices and apps.
• Ability to work flexibly across various store areas.

Responsibilities

• Serve customers efficiently on the shop floor.
• Maintain cleanliness and stock levels in the store.
• Monitor sales targets and promotions.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Adaptability

Digital capability

Tools

Sparks App

Job description

Work Pattern

Week 1 & 2

• Sun 11:00 - 15:00
• Tues 06:00 - 10:00
• Thurs 06:00 - 10:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section (Menswear), where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait; you'll be ready to roll your sleeves up, work hard, and go above and beyond every day.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key. You'll ensure our customers don't wait and enjoy every experience in our store. Be ready to work hard and exceed expectations daily.
• Being a team player is crucial. You'll take responsibility for creating a welcoming store environment, supporting colleagues, and respecting the local community.
• Flexibility is vital. Be confident to work across various store areas, adapting seamlessly to changing demands.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience, we seek colleagues who prioritize customers, champion our products, and help us improve continually.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and stocked.
• Monitor and deliver on sales targets, promotions, and opportunities.
• Engage proactively with customers, understand their needs, and provide remarkable service.
• Build product knowledge to recommend our products and services.
• Utilise digital tools and communication channels effectively.

Key Capabilities

• High levels of customer service
• Attention to detail and commitment to quality
• Open to feedback and continuous improvement
• Effective workload management
• Strong communication skills
• Adaptability
• Ability to build positive relationships
• Digital capability

Everyone's Welcome

M&S aims to lead the retail industry into a greener, digital future. We're revolutionising how we work and offering exciting opportunities. Join us and make an immediate impact.

We are committed to inclusion, diversity, and equal opportunities. We welcome flexible working and invite you to share any needs for reasonable adjustments during recruitment to ensure a fair process.