Customer Assistant - Fashion, Home & Beauty -Handforth

Marks and Spencer; Wilmslow; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in Wilmslow seeks a Customer Assistant for their Fashion, Home & Beauty section. You will serve customers, maintain store standards, and actively engage with shoppers to enhance their experience. The ideal candidate is passionate about fashion, values customer service, and can work flexible hours. Join us to deliver remarkable service and represent our stylish products.

Qualifications

• Excited about fashion and customer service.
• Able to work flexible hours according to the weekly schedule.
• Commitment to promoting and selling products.

Responsibilities

• Serve customers efficiently on the shop floor and service points.
• Keep the store clean and stocked.
• Engage with customers to understand their needs.
• Monitor and achieve sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Digital capability

Job description

Overview

Summary

Customer Assistant - Fashion, Home & Beauty - Handforth

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador who is ready to recommend our newest fashion items and deliver remarkable service so customers feel valued when they shop with us.

Job Description

Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are stocked with product
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
• Build expert product knowledge to sell and recommend our products and services
• Utilise digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Commitment to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for it regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Working Pattern

Week 1:

• Sunday 08:30-17:30
• Monday 10:00-19:00
• Wednesday 11:00-20:00
• Thursday 06:00-15:00

Week 2:

• Monday 10:00-19:00
• Wednesday 11:00-20:00
• Thursday 06:00-15:00
• Saturday 11:30-20:30

People & Inclusion

Everyone\'s Welcome: M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments in the recruitment process, please share requirements with us so we can provide a fair and transparent assessment process.

Notes

We are committed to an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. This role involves being ready to roll up your sleeves, work hard and go above and beyond every day. Being digitally confident is essential to use our Sparks App and in-store devices to enhance the customer experience.