Customer Assistant - Fashion Home & Beauty - Chatham Outlet

MARKS&SPENCER; Chatham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Chatham is seeking a passionate Customer Assistant to enhance the shopping experience in their Clothing & Home section. You will serve customers, maintain store standards, and engage with shoppers to recommend products. Ideal candidates should exhibit strong communication and customer service skills. This role offers flexibility and the chance to be part of an inclusive team.

Benefits

Flexible working options

Inclusive work environment

Qualifications

• Passionate about fashion and customer service.
• Ability to engage proactively with customers.

Responsibilities

• Serve customers efficiently on the shop floor.
• Maintain store cleanliness and stock levels.
• Monitor daily sales targets.
• Engage with customers to understand their needs.
• Build product knowledge to recommend items.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.

Work Pattern

• Week 1: Sun 12:00-16:00; Sat 14:15-18:15
• Week 2: Sun 12:00-16:00; Sat 12:00-16:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are stocked
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
• Build expert product knowledge to sell and recommend our products and services
• Training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to feedback and actively seeks it
• Takes accountability for planning and managing own workload
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an inclusive organisation with flexible working options. If you require reasonable adjustments during the recruitment process, please share your needs so we can ensure a fair and transparent assessment.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and the recruitment and selection process. We are happy to talk flexible working.