Customer Assistant - Café - Worcester

Marks and Spencer plc (UK); Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company in Worcester is seeking a passionate Customer Assistant for their café. The successful candidate will be a brand ambassador, ensuring exceptional customer service while promoting food and drink offerings. Responsibilities include maintaining high standards in food safety and hygiene, working digitally, and creating a welcoming environment. The company offers a supportive workplace with opportunities for growth.

Qualifications

• Passion for food and drink trends.
• Digital confidence and ability to use digital tools.

Responsibilities

• Deliver great customer service in a café setting.
• Maintain high food safety and hygiene standards.
• Work flexibly across various areas of the store.

Job description

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Key responsibilities include:

• Being digitally confident and utilising our digital tools to enhance the customer experience.
• Ensuring efficiency and effectiveness in your role, maintaining high standards in food safety and hygiene.
• Being a team player and creating a great inclusive café environment.
• Being flexible and confident to work effectively across various areas of the store.

Purpose:

• To deliver a great shopping experience for our customers.
• To champion new ways of working within stores.
• To complete tasks and processes that deliver 'best in town' standards.
• To serve and sell across all channels brilliantly well.
• To be the voice of our customer to help us continually improve.

Key Accountabilities:

• Serve our customers efficiently and brilliantly well.
• Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
• Utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skill and confidence.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're passionate about delivering exceptional customer service and are looking for a new challenge, we'd love to hear from you.