Customer Assistant - Cafe - Torbay

Marks and Spencer plc (UK); Devon and Torbay; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading retail company is seeking a Customer Assistant in Devon and Torbay to provide exceptional service in the café. Candidates should have strong communication skills and a passion for food and drink trends. The role involves engaging with customers, maintaining store standards, and utilizing digital tools for efficiency.

Qualifications

• Ability to serve customers efficiently and provide excellent service.
• Strong understanding of product offerings and latest trends.
• Commitment to maintaining store cleanliness and standards.

Responsibilities

• Serve customers on the shop floor and service points.
• Maintain presentation and cleanliness of the store.
• Engage with customers and recommend products.

Skills

Customer service

Product knowledge

Communication

Job description

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities

• Serve our customers efficiently and brilliantly well on the shop floor and at service points.
• Deliver 'best in town' standards through presentation, availability, and keeping the store clean and tidy.
• Utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us improve.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own their own learning and development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions, and selling opportunities.
• Have great product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Capabilities

• Understands how M&S operates, its strategy, future and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo.
• Effective at communicating intentions to others; ensures communication is clear and simple.
• In control of their own reactions and consider how to share their perspective to create a better reaction for the team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people.
• Contributing to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up-to-date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.
• Good knowledge of VM (Visual Merchandising) principles.

Relationships

• Customers
• Colleagues
• Store Leadership
• BIG