Customer Assistant - Cafe - Stevenage Retail Park

Marks and Spencer plc (UK); Stevenage; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company is seeking a Customer Assistant for their café in Stevenage. You will engage with customers, promote food and drink offerings, and maintain high standards in service and hygiene. Candidates should be passionate about food trends and dedicated to providing excellent customer service. Flexibility and teamwork are essential in this role, as you will work in various areas of the store.

Qualifications

• Passion for food and drink trends.
• Commitment to excellent customer service.
• Flexibility to work in various store areas.

Responsibilities

• Engage customers to understand their needs.
• Serve customers efficiently at service points.
• Maintain high standards in food safety.

Skills

Customer service excellence

Digital tool proficiency

Teamwork

Attention to detail

Job description

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Key responsibilities include:

• Being digitally confident and utilising our digital tools to enhance the customer experience.
• Ensuring efficiency and effectiveness in your role, maintaining high standards in food safety and hygiene.
• Being a team player and creating a great inclusive café environment.
• Being flexible and able to work effectively across various areas of the store.
• Serving customers efficiently, both on the shop floor and at service points.
• Keeping the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitoring and delivering on daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engaging with customers to understand their needs and deliver remarkable service.
• Building expert product knowledge to sell and recommend our products and services.

We offer training to utilise all digital tools and communication channels to deliver for the customer every time. We're looking for colleagues who are committed to delivering excellent work with great attention to detail, open to feedback, and able to take accountability for planning and managing their own workload efficiently.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We're committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. We're happy to talk flexible working and invite you to share any requirements you may have with us when completing your application.