Customer Assistant - Cafe - Maybrook SF

TN United Kingdom; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Customer Assistant to enhance the shopping experience at their café. This role focuses on delivering exceptional customer service, maintaining store standards, and utilizing digital tools to support sales. Ideal candidates will possess strong communication skills and a proactive attitude towards customer engagement. Join a dynamic team that values feedback and continuous improvement, and be part of a company dedicated to creating a positive shopping environment. This is a fantastic opportunity for those who thrive in a fast-paced retail setting and are eager to contribute to a customer-centric culture.

Qualifications

• Ability to deliver excellent customer service and support.
• Strong product knowledge and awareness of store services.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain high standards of store presentation and cleanliness.
• Engage proactively with customers to understand their needs.

Skills

Customer Service

Communication Skills

Attention to Detail

Sales Skills

Tools

Digital Tools

Job description

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Customer Assistant - Cafe - Maybrook SF, United Kingdom

Client: Marks and Spencer

Location: Maybrook SF, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b445fd29b752

Job Views: 6

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Working hours:

• Sun: 12.00-16.00
• Tue: 12.00-17.30
• Thu: 12.00-17.30
• Sat: 12.00-18.00

Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

• Deliver a great shopping experience for customers, prioritizing customer needs
• Champion new ways of working within stores with an open mindset and positive attitude
• Complete tasks and processes that uphold ‘best in town’ standards
• Serve and sell across all channels effectively
• Act as the voice of our customer to help improve our services

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Maintain high standards of store presentation, availability, and cleanliness
• Utilize all digital tools and communication channels effectively
• Share customer and colleague feedback for continuous improvement
• Support colleagues by sharing knowledge and experience
• Own personal learning and development through digital solutions
• Know daily sales targets, priorities, promotions, and selling opportunities
• Have strong product knowledge to recommend and sell products
• Engage proactively with customers to understand needs and make recommendations
• Understand store priorities and their role in achieving them
• Complete tasks efficiently following SOPs
• Minimize waste and costs through good practices
• Follow safe and legal working practices

Key Capabilities

• Understand how M&S operates and its strategy
• Deliver excellent work with attention to detail
• Be receptive to and act on feedback
• Set and manage performance objectives
• Plan and manage own work efficiently
• Ask questions, challenge the status quo
• Communicate clearly and effectively
• Manage reactions and share perspectives constructively
• Adapt to change and recover from challenges
• Build positive relationships through good listening and connection

Technical Skills/Experience

• Contribute to store sales and control costs
• Work across the store to complete tasks accurately and on time
• Have comprehensive knowledge of customer shopping channels
• Possess good product knowledge and awareness of store services
• Stay updated on commercial operations and basics
• Use digital tools and applications proficiently
• Understand customer needs and identify selling opportunities