Customer Assistant - Cafe - Hastings

Marks and Spencer plc (UK); Hastings; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in the UK is seeking a Customer Assistant for their café. You will deliver exceptional customer service, utilizing digital tools, and adapt to various areas of the store. Ideal candidates are team players with a passion for food and drink, committed to creating a great customer experience. Join a company focused on innovation and inclusivity.

Qualifications

• Commitment to delivering excellent work with great attention to detail.
• Open to feedback.
• Ability to recommend and promote products.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Ensure the store is clean and tidy.
• Monitor daily sales targets and deliver promotions.
• Engage with customers to understand their needs and make recommendations.
• Build expert product knowledge.

Skills

High levels of customer service

Digital confidence

Team player

Flexibility

Job description

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

The key aspects of your role include:

• Being digitally confident and utilizing our digital tools to enhance the customer experience.
• Efficiency and effectiveness in ensuring that our customers don't wait while maintaining high standards in food safety and hygiene consistently.
• Being a team player and taking responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
• Flexibility to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.

Key Accountabilities:

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.

We offer training to utilize all digital tools and communication channels to deliver for the customer every time. The ideal candidate will have high levels of customer service, be committed to delivering excellent work with great attention to detail, and be open to feedback.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.