Customer Assistant – Buzz Bingo | Birmingham | 16 Hours Weekly

HipHopTune Media; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join Buzz Bingo as a Customer Assistant in Birmingham, where you'll provide exceptional face-to-face customer service in a fun and engaging environment. This part-time role offers flexible hours across seven days, perfect for anyone passionate about customer engagement and community spirit.

Benefits

Help@Hand wellbeing app

Mental wellbeing Thrive App

Online financial expert My Eva

Buzz Learning digital platform

In-house training programs

Access to trained mental health advocates

4 weeks annual leave plus public holidays

50% staff discount on bingo tickets and food

Pension scheme

Qualifications

• Experience in delivering first-class customer service in a face-to-face role.
• Outstanding communication skills adaptable to various situations.
• Experience in handling cash and basic numeracy knowledge.

Responsibilities

• Build rapport and relationships with customers.
• Support various tasks across the club including front of house and housekeeping.
• Ensure a safer gambling environment for customers.

Skills

Customer service

Communication

Numeracy

Job description

Customer Assistant – Buzz Bingo | Birmingham | 16 Hours Weekly

Buzz Bingo is hiring a Customer Assistant in Birmingham for a part-time role (16 hours per week). This is a fantastic opportunity for someone with a passion for providing exceptional face-to-face customer service, ideally from a hospitality, retail, or leisure background.

The ideal candidate will bring outstanding communication skills, a warm and engaging personality, and a commitment to delivering a first-class, personalised experience for every guest. As a key team member, you’ll help create a welcoming and fun environment where community and entertainment come together.

About Buzz Group

Buzz Group Limited is the UK’s leading omnichannel bingo brand, operating 80 retail clubs nationwide and offering a dynamic online presence through Buzz Bingo and Buzz Casino. Known for innovation and award-winning experiences, Buzz delivers engaging gameplay both in-club and online, including industry-first products like Live Bingo and Big Money Live.

With significant investment in technology and club upgrades, including the rollout of 10,000 new electronic devices, Buzz continues to enhance its customer offering. Committed to safer gambling, Buzz provides tools, training, and partnerships to support responsible play across all platforms.

Headquartered in Nottingham, with its digital division based in Gibraltar, Buzz remains at the forefront of bingo entertainment in the UK.

Position: Customer Assistant

Job Type: Part Time

Location: Birmingham

About the Role:

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Kingsbury Road Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. Please note that the club is open until 2am at the weekend.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+

Required Documents

• CV/Resume

Application Process

Join one of the UK’s best-loved bingo brands and be part of a dynamic, customer-focused team. APPLY NOW to begin your Buzz Bingo journey.