Customer Assistant - Bakery - Chippenham

ENGINEERINGUK; Chippenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Assistant to enhance the shopping experience in Chippenham. This role involves serving customers efficiently, maintaining store standards, and utilizing digital tools to improve service delivery. Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. Join a dynamic team where your contributions will directly impact customer experiences and store performance. If you thrive in a fast-paced environment and enjoy engaging with customers, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older to comply with health and safety legislation.
• Strong customer service skills with a focus on sales and satisfaction.

Responsibilities

• Deliver excellent customer service and maintain store presentation standards.
• Engage with customers to understand their needs and enhance their shopping experience.

Skills

Customer Service

Attention to Detail

Digital Capability

Communication Skills

Sales Skills

Tools

Digital Tools

Job description

You will need to login before you can apply for a job.

Customer Assistant - Bakery - Chippenham

Employer: M&S
Location: Chippenham, Wiltshire, UK
Salary: £12.00 p/h (increasing to £12.60 from 1st April)
Closing date: 15 May 2025

Summary
Customer Assistant

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Working Pattern

Week 1:
Sunday 07:00-15:00
Monday 06:00-14:00
Thursday 06:00-14:00
Friday 06:00-14:00
Week 2:
Sunday 07:00-15:00
Monday 06:00-14:00
Tuesday 06:00-14:00
Friday 06:00-14:00

Purpose

• To deliver a great shopping experience for customers, putting customers before task every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver 'best in town' standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customer to help us continually improve.

Key Accountabilities

• Serve customers efficiently and brilliantly well - on the shop floor and at service points.
• Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities

• Understands how M&S operates, its strategy, future, and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo.
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and considers how to share their perspective to create better reactions for the team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

• Contributing to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up to date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.
• Good Knowledge of VM principles.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.