Customer Assistant Apprentice

Sixth Sense; Duns; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in Scottish fashion is seeking a Customer Assistant Apprentice to join their enthusiastic team. This role offers a fantastic opportunity to gain hands-on experience while supporting stock and dispatch operations. As an apprentice, you will receive comprehensive training and a nationally recognized qualification, all while working in a vibrant environment that values customer service excellence. With progression opportunities and a supportive team, this position is perfect for someone eager to develop their skills and make a meaningful impact in the retail sector.

Benefits

29 days holiday including bank holidays

Staff discount on purchases

Team building days

Monthly lunch on us

Pension contribution

Refer a friend scheme

Qualifications

• UK driver’s licence and access to a vehicle is required.
• Experience in retail/hospitality is an advantage.

Responsibilities

• Assist in stock and dispatch while providing top-notch customer service.
• Use LiveChat and CRM to support customer inquiries.

Skills

Excellent communication skills

Customer service

Teamwork

Listening skills

Motivated and enthusiastic

Education

No specific educational requirement

Tools

Microsoft Office

CRM software

Job description

Job description

Our client, who specialises in Scottish tartan fashion, gifts and accessories, is looking for a hard-working, enthusiastic and determined individual to join their team as a Customer Assistant Apprentice. This would be a brilliant opportunity for someone who is looking for a new challenge and to support our client’s stock and dispatch teams.

Responsibilities:

1. Working with all their departments including stock and dispatch
2. Giving customers top-notch advice
3. Using their CRM to respond to customer emails in a timely manner
4. Use LiveChat to help customers choose the right garment
5. Giving customers a warm welcome and being on hand to help with any questions or queries
6. Dealing with orders/purchases
7. Dealing with payments
8. Delivering high-quality customer service

Requirements:

1. UK driver’s licence and access to a vehicle.
2. Excellent communication skills and the ability to be part of a hardworking team.
3. A proficient understanding of Microsoft Office programs.
4. Fantastic customer service.
5. Motivated and enthusiastic.
6. Hard-working team player.
7. Great listening skills.
8. An interest in fashion and textiles is always an advantage.
9. Experience working in the retail/hospitality industry would be an advantage.

About our client:

Our client is a retail business with a great reputation for providing quality fabrics, clothing and interior products in over 500 tartans through their website and retail stores. With a flagship store in Edinburgh and expansion to the USA where they opened their first international store in Albany, New York. They have a passion for Scotland honouring its heritage and pride themselves on promoting traditional textiles via creative campaigns.

By becoming an apprentice with our client, they will support you with everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage. Their people are the most important part of their business. They are currently looking for individuals who are enthusiastic about providing great customer service. This apprenticeship opportunity will give you the chance to build the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly experienced team who will support you every step of the way.

Additional Information:

Hours: Working hours: Maximum 40 hours per week. They operate from 8 am to 6 pm Monday to Friday and are also open on Sunday. Sundays are usually worked 1 in 5 weeks on a rota basis. Weekdays are 9 am to 5 pm with one day a week 10 am to 6 pm on a rota basis.

Location: You will be located at our client’s head office in Duns. On occasion, you may have the opportunity to work in their Edinburgh store.

• 12-month fixed term contract.
• Progression opportunities once completed the apprenticeship.
• 29 days holiday including bank holidays.
• Staff discount on purchases, two team building days each year, monthly “lunch on us”, pension contribution, refer a friend scheme.

Pay: £7.55-£12.21 per hour (national minimum wage)

Your training will start with a 12-18 month Digital Application Support Modern Apprenticeship, which consists of learning on the job, as well as our custom-built E-Learning platform. You will develop all the skills you need to pass your work-based assessments. Our assessors are available to provide one-to-one support and will work with your line manager to ensure you settle into your new role.

You will gain a Diploma in Digital Application Support, which is a Nationally recognised qualification and may be used to gain employment and further your career in administration.

***Please note all candidates must be 16-24 due to government apprenticeship funding and must be able to easily commute to Duns every weekday. We welcome applicants from aged 16-29 if you are care experienced or a person with a physical disability, learning difficulty, mental health difficulty, social / communication impairment, or long-standing health issue.***