Customer Assistant

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

Key Responsibilities

Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:

1. Delivering engaging and inspirational customer service at every stage of the customer journey.
2. Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
3. Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
4. Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
5. Identifying areas of improvement and implementing solutions.
6. Helping to protect our profits by supporting with accurate stock counts.

Essential skills/experience you'll need

1. Basic IT literacy.
2. Strong communication skills.

Desirable skills/experience you may have

1. Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
2. Merchandising and product displays experience.

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first-class in-store experiences that our competitors just cannot compete with.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

Varied hours of full time (37.5 hours) and part time work (20+ hours) across seven days to include weekends; earliest start 06:00 latest finish 18:10.