Customer Assistant

Adecco; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading staffing agency is seeking committed Individuals to join as Customer Assistants in Southampton. This customer-facing role involves ensuring safety while providing first-class service and may require flexible shift work including weekends. Successful candidates will receive training and a duty pass for free travel.

Qualifications

• Strong background in customer service required.
• Effective communication and excellent listening skills essential.
• Good written communication for reporting purposes.

Responsibilities

• Operate gates to ensure customer safety.
• Deliver excellent customer service and respond to inquiries.
• Report incidents and ensure station safety.

Skills

Customer service

Effective communication

Listening skills

Written communication

Job description

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Customer Assistant - Southampton, Bournemouth & Salisbury etc

Must be able to work a minimum of 3 shifts a week (24 hours or more)

Must be able to work Fridays, Saturdays & Sundays

Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants will provide first-class service to our customers while ensuring their safety at all times.

They will proactively seek to help customers through clear communication to pass through the station while effectively managing the automatic gates.

You will often be the first and last person our customers meet on their journey. Your role as gate line assistant is vital in upholding safety and service for all SWR customers. You may be required to undertake roles such as bus replacement, crowd control, and ticket checking. You will be based at your nearest station but may need to travel to other stations; a duty pass will be provided for free travel during shifts.

This role requires working early as 7 am or late as 11 pm, depending on the shift.

Responsibilities

1. Effectively operate the gates ensuring the safety of all who pass through them.
2. Deliver excellent customer service by responding to customer inquiries quickly and efficiently.
3. Report incidents and undertake measures to ensure station safety.
4. Undertake ticket checks and report irregularities to Revenue Protection.
5. Wear uniform and ID badge during shifts and travel.

Experience

We are looking for individuals with a strong background in customer service. Effective communication skills are essential, as this is a customer-facing role involving various situations, some of which may be challenging. Excellent listening skills are required, along with good written communication skills for reporting. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an equal opportunities employer.