Customer Assistant

Vue Entertainment; Reading; On-site; GBP 60,000 - 80,000; Part time

Job summary

A cinema chain is seeking enthusiastic Customer Assistants to deliver exceptional service. Responsibilities include greeting customers, managing queues, and ensuring a clean environment. Ideal candidates should possess clear communication skills and a positive attitude. This role offers unlimited cinema access and employee discounts. No prior experience is necessary, but enthusiasm for the film industry is essential.

Benefits

Unlimited cinema access

Annual holiday allowance

Employee discounts on food & beverage

Qualifications

• Experience working with people is preferred but not essential.
• Aligned with core values including teamwork and excitement for cinema.

Responsibilities

• Greet customers and ensure satisfaction during their cinema visit.
• Maintain high levels of customer service and manage queue times.
• Communicate current features, showtimes, and availability.

Skills

Positive attitude

Clear communication skills

Ability to work at pace

Job description

Overview

Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You're not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You'll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what\'s great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

Responsibilities

• Greet customers into our cinema, offer prompt service and support queries, ensure a clean, comfortable and safe environment at all times, and check that each customer visit was to their satisfaction.
• Use pace and efficiency at the till points to maintain high levels of customer service and help manage queue times.
• Communicate current content features, showtimes, and availability; recommend alternatives if first choice is sold out.
• Utilise training and development tools to confidently complete daily tasks and responsibilities.
• Communicate pricing and value of our content offering and booking options to customers.
• Share information about products and services available (e.g., VIP & recliner seating, accessibility options, and over 18 screenings).
• Inform customers about food & beverage options, promotions and bundles to support purchases and experience.
• Keep all cinema areas clean and tidy (retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.).
• Help maintain a safe environment; identify and report suspicious behavior or disruptions.
• Be a positive team member with a can-do attitude, and willingness to go the extra mile.
• Treat colleagues and customers with respect and be approachable; maintain a clean and tidy appearance.
• Demonstrate initiative and eagerness to learn new skills; communicate clearly with verbal and written skills; confident with cinema technology (till points, ticket scanner).

Qualifications and attributes

• Positive attitude and ability to work at pace in a busy environment.
• Experience working with people is preferred but not essential.
• Clear communication skills and a passion for film and cinema.
• Aligned with core values including analytical thinking, collaboration, customer focus, belonging, dynamic mindset and excitement for big screen entertainment.
• Able to work as part of a team and support colleagues.

Benefits

• Unlimited cinema access for you and a monthly allowance for family and friends.
• Annual holiday allowance.
• Wellbeing support including online GP access.
• Employee discounts across food & beverage at our cinemas.
• Exclusive discounts and rewards with many brands through our rewards programme.

Equal opportunities

Vue is committed to equal opportunities for all; policies and processes related to recruitment, onboarding, training, performance, pay review and succession planning promote equal access and ensure no unjustified less favourable treatment on grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.

Salary: Minimum Wage