Customer Assistant

Find Apprenticeships; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Assistant in Poole, where you'll deliver exceptional customer service in a dynamic environment. The role requires flexibility in working hours, including late nights and weekends, and offers various benefits to support your wellbeing and development.

Benefits

Mental wellbeing app access

Thrive App for mental wellbeing

Financial expert for advice

Digital learning platform access

In-house training opportunities

Access to trained mental health advocates

4 weeks annual leave plus public holidays

50% staff discount on bingo and food

Pension scheme

Qualifications

• Experience in customer service in hospitality, retail, or leisure environments.
• Ability to adapt communication to different situations.
• Experience handling cash.

Responsibilities

• Build rapport and relationships with customers.
• Support various tasks across the Club, maintaining high presentation standards.
• Ensure a safe gambling environment.

Skills

Outstanding communication skills

Delivering first class customer service

Basic numeracy knowledge

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Poole Club offering full and part time contracts. Full flexibility is required and working patterns will include late nights (working until 4am) as well as weekends.

The Role You ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• My Eva an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+