Customer Assistant

Bada Bingo; Poole; On-site; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Customer Assistant to join their team in Poole. This role offers the opportunity to genuinely be yourself at work while providing exceptional service to customers. Flexibility is key, as you will be working late nights and weekends. Enjoy a variety of responsibilities, from building relationships with customers to maintaining high standards throughout the club. With a focus on personal growth and a supportive environment, this position is perfect for those who thrive in a people-oriented setting. Join a vibrant team and make a difference in the lives of customers every day.

Benefits

Help@Hand - Wellbeing App

Thrive App for Mental Wellbeing

My Eva - Financial Expert

Buzz Brights Apprenticeships

Buzz Learning - Online Courses

In-house Training

Access to Mental Health Advocates

4 Weeks Annual Leave

50% Staff Discount

Pension Scheme

Qualifications

• Experience in delivering first class customer service in hospitality or retail.
• Outstanding communication skills adaptable to different situations.

Responsibilities

• Build rapport and relationships with Customers.
• Support with various tasks across the Club including housekeeping.
• Ensure a Safer Gambling Environment for all Customers.

Skills

Customer Service

Communication Skills

Cash Handling

Flexibility

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our PooleClub offering full and part timecontracts. Full flexibility is required and working patterns will include late nights (working until 4am) as well asweekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+

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