Customer Assistant

John Lewis & Partners; North East; On-site; GBP 10,000 - 15,000; Part time

Job summary

A major UK retail company is looking for a Customer Assistant to deliver exceptional service and maintain high shop standards. This part-time role includes responsibilities such as customer engagement, sales support, and teamwork. Candidates should demonstrate basic IT skills and strong communication abilities. Flexible working arrangements are available, reflecting the company's commitment to inclusivity and employee satisfaction.

Qualifications

• Basic IT literacy is essential.
• Strong communication skills are necessary.

Responsibilities

• Deliver engaging and inspirational customer service.
• Use knowledge and training to drive sales.
• Support team with stock replenishment and till support.
• Identify areas for improvement.

Skills

Basic IT literacy

Strong communication skills

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. Alongside great service, you'll maintain high shop standards through displays, stock availability, and cleanliness. Understanding your customers will help you provide the best service and build lifelong loyalty to our brand.

Key Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use your product knowledge and sales training to drive sales and increase profits.
• Prioritize the customer, understanding their needs and resolving queries.
• Support the wider team with till support, stock replenishment, price ticketing, and shop-keeping tasks.
• Identify areas for improvement and implement solutions.
• Support accurate stock counts to help protect profits.

Essential skills/experience you'll need

• Basic IT literacy.
• Strong communication skills.

Desirable skills/experience you may have

• Experience in a customer-facing role (training provided).
• Merchandising and product display experience.

Vacancies

Vacancy 1: Part-time (17 hours) across 3 days (Thursday, Saturday, Sunday), including early starts, late finishes, evenings, and weekends.

Vacancy 2: Part-time (25 hours) across five days, including early starts.

The partnership

We’re the UK's largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world, innovating, and diversifying while maintaining our values of price, quality, and service.

As Partners, we share ownership and responsibility, contributing to our success through our voices, working together, and treating everyone with kindness and respect.

We foster an inclusive environment where everyone can thrive, grow individually and collectively, and feel a sense of belonging.

Important points to note

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply promptly, as vacancies may close early due to high application volumes.
• We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.