Customer Assistant

CO-OP; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail company in the North East is seeking a Customer Team Member to provide outstanding service on the shop floor and at the tills. The role includes re-stocking shelves, supporting team colleagues, and ensuring store compliance. Candidates should have great people skills and a positive approach to changes. This part-time position offers £12.60 per hour with various shift patterns and numerous benefits.

Benefits

30% discount on Co-op products

Pension scheme with 10% contributions

Money-management app access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to work certain shifts.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to adapt to new tasks and changes.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in solving customer problems.
• Ensure store compliance with safety and legal standards.
• Introduce new products and services to customers.
• Engage in community activities.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Job description

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service – you'll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience


• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members


• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be


• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together


• Support your local community – get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues


• A positive approach to change and problem solving


• The flexibility to work a range of different shifts

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (5.45am), afternoons, late evenings (10.15pm) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co‑op, as it requires working before 6am or after 10pm.

We're looking for Customer Team Members to join our team at Co‑op.

Benefits

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands


• A pension scheme with up to 10% employer contributions


• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it


• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)


• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations


• 24/7 employee assistance service


• Full, paid training and dedicated support for your personal development and career progression


• Rotas shared three weeks in advance and accessible on your phone


• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.