Customer Assistant

JLP Insights & Media website; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company seeks a Customer Assistant to provide outstanding customer service and maintain shop standards in Newcastle. The ideal candidate is proactive and enjoys working in a team. Responsibilities include engaging with customers, supporting sales, and maintaining stock. Flexible working hours are offered. Join us to be part of an employee-owned business focused on creating a happy work environment.

Qualifications

• Experience in a customer facing role is welcomed but not essential.
• Merchandising and product displays experience can be beneficial.

Responsibilities

• Deliver engaging and inspirational customer service.
• Drive sales and increase profits using product knowledge.
• Support the team with stock replenishment and general shop tasks.

Skills

Basic IT literacy

Strong communication skills

Job description

ABOUT THE ROLE

As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.

Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.

.

Key ResponsibilitiesWorking in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:- Delivering engaging and inspirational customer service at every stage of the customer journey.- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.- Identifying areas of improvement and implementing solutions.- Helping to protect our profits by supporting with accurate stock counts.Essential skills/experience you'll need- Basic IT literacy.- Strong communication skills.Desirable skills/experience you may have- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.- Merchandising and product displays experience.

.

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8063665

Closing Date:

July 30, 2025

Pay:

£12.40 Hourly

Contract Type:

Temporary

Hours of Work:

Vacancy 1: Varied hours part time work (17 hours) across 3 days (Thursday, Saturday and Sunday) to include early starts, late finishes, evenings and weekends. Vacancy 2: Varied hours of part time work (25 hours) across five days to include early starts,

Job Level:

Partnership Level 10

Where You'll Be Working:

Newcastle (John Lewis & Partners), Eldon Square, Newcastle upon Tyne, Tyne and Wear, NE1 7RR

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty.

We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.