Customer Assistant

Buzz Bingo; North East; On-site; GBP 10,000 - 14,000; Part time

Job summary

Join BUZZ Bingo as a Customer Assistant at our Newcastle Club! We offer a flexible 20-24 hour contract, focusing on providing exceptional customer service while building rapport with guests and ensuring a positive environment. Enjoy a range of benefits including a wellbeing app, training programs, and employee recognition schemes as you contribute to a dynamic team.

Benefits

A physical and mental wellbeing app

Thrive App for mental wellbeing

In-house Training Programs

4 weeks of Annual Leave

Buy Holidays Salary Sacrifice Scheme

Staff discount - 50% off

Life Assurance

Pension Scheme

Qualifications

• Experience delivering first-class, personalized customer service.
• Outstanding communication skills adaptable to different situations.
• Experience handling cash and basic numeracy skills.

Responsibilities

• Build rapport and relationships with customers.
• Be flexible across all areas of the Club.
• Ensure a safer gambling environment for all customers and colleagues.

Skills

Customer Service

Communication

Cash Handling

Numeracy Skills

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you! Join us as a Customer Assistant at our Newcastle Club, offering a 20-24 hour contract that is fully flexible over 7 days, including evenings and weekends.

The Role You'll Play

As a Customer Assistant, you will go above and beyond to provide exceptional service to our customers. Looking after our customers is in our DNA, and doing the right thing always is our priority.

Hit the Jackpot with Our Benefits

• A physical and mental wellbeing app for you and your family, providing fast remote access to a GP for advice and more
• Thrive App - for your mental wellbeing, approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards - Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to hundreds of online courses
• In-house Training - Fire safety, Food safety levels 1 & 2, COSHH, and more
• Access to Trained Mental Health Advocates for advice on mental wellbeing
• 4 weeks of Annual Leave plus Public Holidays (prorated for part-time colleagues)
• Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
• Staff discount - 50% off bingo tickets, food, and soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with customers
• Be flexible across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, and kitchen, as well as general housekeeping and maintaining high standards of presentation
• Support with other duties as requested by the line manager
• Ensure a Safer Gambling Environment for all customers and colleagues across all channels: online, in-club, and live

The Winning Combination We're Looking For

• Experience delivering first-class, personalized customer service in face-to-face roles, preferably in hospitality, retail, or leisure environments
• Outstanding communication skills adaptable to different situations
• Experience handling cash and basic numeracy skills
• Confidence to challenge the status quo and ensure all customers follow company policies and standards

Applicants must be 18+