Customer Assistant

Vue Entertainment; Nechells; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major cinema chain located in Nechells is seeking enthusiastic Customer Assistants to provide excellent customer service and maintain clean cinema areas. You will greet customers, handle inquiries, and promote available services. This entry-level position values individuals with a passion for teamwork and a commitment to enhancing the customer experience. The role operates in a dynamic environment, suitable for those eager to learn and develop their careers within the cinema industry.

Benefits

Unlimited cinema access for self and friends

Employee discounts across food & beverage

Wellbeing support including online GP access

Qualifications

• Some experience with people preferred, but not essential.
• Demonstrated alignment with core values.
• Effective communication with customers.

Responsibilities

• Greet customers and offer prompt service.
• Ensure cleanliness of cinema areas.
• Communicate current features and offerings to customers.
• Maintain a safe environment and respect for all.

Skills

Customer service enthusiasm

Communication skills

Ability to work in a busy environment

Team player

Initiative to learn new skills

Job description

Overview

Our customer assistants are the essential link between our business and our customers. From day one, you\'ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You\'re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You\'ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what\'s great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

Responsibilities

• Greet customers into our cinema, offer a prompt service and support with queries, ensure a clean, comfortable and safe environment at all times, and check that each customer visit was to their satisfaction.
• Use pace and efficiency at till points to maintain a high level of customer service and help manage queue times.
• Communicate up-to-date information about current content features, showtimes, availability, and offer alternative options if first choices are sold out.
• Utilise training and development tools to confidently complete daily tasks and responsibilities.
• Share up-to-date information about pricing, value of offerings and booking options with customers.
• Explain the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options, over 18 screenings).
• Inform customers about food & beverage options, including where to purchase and any promotional offers or combos.
• Keep all cinema areas clean, comfortable and tidy (retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room, etc.).
• Help maintain a safe environment, identify and report any suspicious behaviors or disruptions; promote equal access and opportunities for all with no unjustified discrimination.
• Demonstrate a positive can-do attitude, be a team player, work at pace in busy environments, and show initiative to learn new skills.
• Treat colleagues and customers with respect, be approachable, and maintain a clean and tidy uniform.
• Communicate clearly, with good verbal and written skills, and be confident using cinema technology (till points, ticket scanners, etc.).

Qualifications

• Prior working experience is not essential but some experience with people is preferred.
• Aligned with core values; able to demonstrate them daily.
• Belonging, collaboration, customer focus, dynamic and excitement are valued traits.
• Comfort with working at pace in a busy environment and taking initiative to learn new skills.
• Ability to communicate effectively and engage with customers about content and services.

Salary and Benefits

• Salary: minimum wage; 18-20 year olds £10.00, 21 and over £12.21 per hour.
• Benefits: unlimited cinema access for you and a monthly allowance for family and friends; annual holiday allowance.
• Wellbeing support including online GP access; employee discounts across food & beverage range.
• Exclusive discounts and rewards with many big brands through our rewards programme.

EEO and Work Environment

Belonging: Our narrative is an inclusive team where everyone\'s voice matters. We promote equal access and opportunities for all, with no unjustified discrimination on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.