Customer Assistant

CO-OP; Macclesfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail organization in Macclesfield is looking for a Customer Team Member. You will provide excellent service to customers, work collaboratively with colleagues, and support community initiatives. The role offers a pay of £12.60 per hour for 16 hours a week with additional benefits such as a pension plan, virtual healthcare access, and generous discounts on products. Ideal candidates should possess good people skills and be able to work flexible shifts.

Benefits

31 days holiday

Pension scheme with up to 10% employer contributions

30% discount on all Co-op products

Access to virtual healthcare services

Employee assistance service 24/7

Cycle-to-work scheme

Qualifications

• Great people skills for positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work various shifts.

Responsibilities

• Put customers first by responding to queries and championing products.
• Support store colleagues in solving problems for customers.
• Ensure the store is safe and legal by keeping shelves stocked.
• Help introduce new products and services.
• Engage with the local community through activities.

Job description

Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events!

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Employment details

• Pay: £12.60 per hour
• Contract: 16 hours per week + regular overtime, permanent, part time
• Working pattern: Shifts will fall between 8am and 6pm, Monday to Saturday, to be discussed at interview. This role will include work on our Post Office Counters
• Full, paid training provided
• You can apply for this role using your mobile device (no CV needed!)
• You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

Benefits

• When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.