Customer Assistant

Vue Entertainment; London; On-site; Part time

Job summary

A leading cinema chain in London is seeking a Customer Assistant to provide excellent service and create an enjoyable experience for guests. You will greet customers, assist with queries, and maintain a clean environment. Ideal candidates are team players with a passion for film. This role offers unlimited cinema access and employee discounts.

Benefits

Unlimited cinema access

Annual holiday entitlement

Wellbeing support

Employee discounts

Qualifications

• Prior experience working with people is preferred but not essential.
• Ability to work at pace in a busy or pressured environment.
• Respectful, approachable communication with colleagues and customers.

Responsibilities

• Greet customers and ensure a clean, comfortable environment.
• Operate the till efficiently to manage queues.
• Communicate current content features and showtimes.

Skills

Positive, can-do attitude

Team player

Clear verbal communication skills

Passion for film and cinema

Job description

Overview

Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You don't need prior working experience to be a successful customer assistant, but you must have enthusiasm and passion to help create an exciting atmosphere for the millions of customers that visit us each year. You’ll be hands-on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy, and be equipped with the knowledge to answer queries about all our latest content and blockbusters. Many of our employees began as a customer assistant and have developed careers within our business.

Responsibilities

• Greet customers, offer prompt service and support with queries; ensure a clean, comfortable and safe environment at all times; provide after-care to check customer satisfaction.
• Operate the till with pace and efficiency to maintain high levels of customer service and manage queue times.
• Communicate current content features, showtimes, availability, and recommend alternatives if first choices are sold out.
• Utilize regular training and development tools to confidently complete daily tasks.
• Share up-to-date pricing and booking information with customers.
• Explain products and services (e.g., VIP/recliner seating, accessibility options, and age-restricted screenings) using engaging facts and stories.
• Describe food and beverage options, promotions, and how to make purchases to support the overall experience.
• Keep all areas of the cinema clean, comfortable and tidy (retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room, etc.).
• Support a safe environment by identifying and reporting suspicious behavior or disruptions aligned with policies.

Qualifications & Skills

• Prior experience working with people is preferred but not essential.
• A positive, can-do attitude and willingness to go the extra mile.
• Team player with the ability to support colleagues with daily tasks.
• Ability to work at pace in a busy or pressured environment and demonstrate initiative to learn new skills.
• Respectful, approachable communication with colleagues and customers.
• Take pride in appearance and maintain a clean, tidy uniform.
• Clear verbal and written communication skills.
• Confident in using cinema technology (till points, ticket scanners, etc.).
• Passion for film and the cinema industry; alignment with core values demonstrated daily.

Core Values

• Analytical: Big-picture thinking and attention to detail.
• Belonging: An inclusive team where everyone’s voice matters.
• Collaboration: Working together to offer the best experience for customers and staff.
• Customer focus: The customer is our main priority.
• Dynamic: An inquisitive problem solver that embraces challenges.
• Excitement: The world of big-screen entertainment is ever-evolving.

Benefits

• Unlimited cinema access for you and a monthly allowance for family and friends.
• Annual holiday entitlement.
• Wellbeing support including online GP access.
• Employee discounts across our food & beverage range at our cinemas.
• Exclusive discounts and rewards with various brands through our rewards programme.

Equal Opportunities

Vue is committed to equal access and opportunities for all, ensuring no unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part-time or fixed-term status.

Salary: 18-20 | £8.40 / 22+ £11.44