Customer Assistant

M&S Iceking; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A food retail franchise in Kingston/Sutton is looking for a Customer Assistant to enhance the customer experience. This role involves engaging with customers, maintaining store standards, and utilizing digital tools to streamline service. The ideal candidate will possess strong customer service skills and a positive attitude towards learning and development. Opportunities for progression and comprehensive training from day one are provided.

Benefits

Holiday entitlement of 5.6 weeks

First-class training

Opportunities for progression

Qualifications

• Must be knowledgeable about products and services.
• A digital mindset is necessary to utilize new technologies.
• Ability to engage with customers and make recommendations.

Responsibilities

• Serve customers efficiently on the shop floor.
• Maintain high presentation standards and product availability.
• Support colleagues by sharing knowledge and skills.
• Engage proactively with customers to understand their needs.

Skills

Customer service skills

Digital skills

Product knowledge

Communication

Adaptability

Job description

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Hours: Full-Time/ Part-Time Permanent

Location: Borough of Kingston/Sutton

Company: Iceking

Iceking has recently partnered with M&S as a food retail franchise, and we are looking for Customer Assistants to join our Food team. Iceking is a family-owned, second-generation entrepreneurial business actively expanding in retail, hospitality, and leisure sectors. We have a strong, people-centric culture and a proven ability to shape and drive brand strategy.

M&S is evolving rapidly! As part of their transformation to deliver 'Stores of the Future,' we seek innovative and resilient Customer Assistants for our Iceking M&S team. M&S plans to open 75 new stores over the next three years, offering customers a new and innovative shopping experience while maintaining traditional values. Iceking is proud to be part of this transformational journey.

Join us as a Customer Assistant in one of our stores. Whether you’re considering your future or seeking experience in a revolutionary food retail business, opportunities are available.

About the role

The customer experience is evolving, requiring you to bring confidence and passion to every shift. A digital mindset is essential, as new technologies will help streamline your work, allowing more time to focus on customer interaction. If you embody these qualities, you will be recognized as a true customer favorite, living the new shopping journey.

You’ll need to be knowledgeable about our products and services, able to answer customer questions confidently, and make personalized recommendations. Your bright energy will engage customers and help improve sales. Your dedication and effort in every moment will help you discover your potential.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Maintain high presentation standards, store cleanliness, and product availability
• Utilize all digital tools and communication channels effectively
• Share feedback from customers and colleagues to improve our services
• Support colleagues by sharing knowledge and building skills
• Own your learning and development through digital solutions
• Know daily sales targets, promotions, and selling opportunities
• Develop excellent product knowledge to assist customers
• Engage proactively with customers to understand their needs and make recommendations
• Complete tasks efficiently according to SOPs
• Minimize waste and costs through good practices
• Follow safe and legal working practices

Key Capabilities

• Understand the business, strategy, and your role within it
• Deliver quality work quickly with attention to detail
• Act on feedback and set personal performance goals
• Manage your work efficiently to meet objectives
• Ask questions and challenge the status quo
• Communicate clearly and effectively
• Build positive relationships through good listening and connection
• Adapt well to change and work challenges

Technical Skills/Experience

• Contribute to store sales and control costs
• Work accurately within timescales
• Have comprehensive knowledge of shopping channels
• Possess digital skills and product knowledge
• Understand customer needs and spot selling opportunities
• Adapt to change effectively

What’s in it for you?

• Holiday entitlement of 5.6 weeks (28 days), increasing with service
• First-class training from Day One
• Opportunities for progression

Application process

Complete a short online application. Successful candidates will present a business case via video interview, followed by an in-person interview. We are committed to an inclusive, diverse, and equal opportunity workplace. Reasonable adjustments are available upon request.