Customer Assistant

Co-op Group; Lancaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national retail cooperative is seeking a Customer Team Member in Lancaster. You will provide excellent service to customers and ensure the store runs smoothly. This part-time role offers varied shifts, full training, and numerous benefits including discounts and a pension scheme. Ideal candidates have strong people skills and a willingness to support their community.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with 10% employer contributions

Virtual healthcare services

31 days holiday (pro rata)

Full paid training

Qualifications

• Genuine care for customers and members.
• Ability to build positive relationships.
• Problem-solving skills.

Responsibilities

• Deliver friendly service and support customers.
• Maintain store safety and stock levels.
• Involve in community activities.

Skills

Great people skills

Positive approach to change

Flexibility to work shifts

Job description

Overview

Customer Team Member

Location: 5-7 Hornby Road, Caton, Lancaster, LA2 9QW

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

About Co-op

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and ensure prices, dates, and temperatures are all correct
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What we're looking for

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Recruitment process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.