Customer Assistant

Adecco; Haslemere; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking committed Customer Assistants for a vital role at stations in Haslemere, Petersfield, and Godalming. This position involves providing exceptional service while ensuring the safety of customers in a dynamic environment. Responsibilities include managing automatic gates, conducting ticket checks, and providing support during various operational situations. Ideal candidates will possess strong customer service skills and be available to work flexible shift patterns.

Qualifications

• Strong background in customer service is essential.
• Effective communication skills are a must.

Responsibilities

• Operate gates ensuring safety of passengers.
• Provide excellent customer service and respond to inquiries.
• Conduct ticket checks and report irregularities.

Skills

Customer Service

Communication Skills

Listening Skills

Job description

Customer Assistant - Haslemere, Petersfield & Goldaming

Must be able to work a minimum of 3 shifts a week (24 hours or more).

Must be available to work Fridays, Saturdays, and Sundays.

Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants provide first-class service to customers while ensuring their safety at all times.

They proactively assist customers through clear communication to pass through the station and effectively manage the Automatic Gates.

You will often be the first and last person customers meet on their journey, making your role vital in maintaining safety and service quality. You may also undertake roles such as bus replacement, crowd control, and ticket checking. While based at your nearest station, there may be occasions requiring travel to other stations, for which a duty pass will be provided for free travel during shifts.

This role requires working shifts as early as 7 am or as late as 11 pm, depending on the schedule.

Responsibilities

1. Effectively operate the gates, ensuring the safety of all passersby.
2. Deliver excellent customer service by responding promptly and efficiently to inquiries.
3. Report incidents and undertake measures to ensure station safety.
4. Conduct ticket checks and report irregularities to Revenue Protection.
5. Wear uniform and ID badge during shifts and travel.

Experience

We seek individuals with a strong background in customer service and effective communication skills, as this is a customer-facing role involving various situations, some challenging. Excellent listening skills and good written communication are essential for reporting. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as a supply agency for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.