Customer Assistant

Buzz Bingo; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Assistant for their Basingstoke Club. This role emphasizes exceptional customer service and flexibility, with late-night shifts until 4am. You'll build rapport with customers, ensuring a welcoming atmosphere while performing various tasks across the club. The company offers a supportive environment with numerous benefits, including mental wellbeing resources and extensive training opportunities. If you enjoy working with people and are eager to learn, this position is perfect for you!

Benefits

Zugang zu einem physischen und mentalen Wellness-App

Thrive App für mentale Gesundheit

Online-Finanzexperte

Buzz Brights Apprenticeships

Zugang zu digitalen Lernplattformen

In-house Training

Zugriff auf geschulte psychische Gesundheitsanwälte

4 Wochen Jahresurlaub plus Feiertage

Mitarbeiterrabatt 50% auf Bingo-Tickets und Essen

Pensionskasse

Qualifications

• Erfahrung im persönlichen Kundenservice, idealerweise in der Gastronomie oder im Einzelhandel.
• Ausgezeichnete Kommunikationsfähigkeiten, anpassbar an verschiedene Situationen.

Responsibilities

• Aufbau von Beziehungen zu Kunden und Bereitstellung eines erstklassigen Services.
• Flexibilität bei Aufgaben in verschiedenen Bereichen des Clubs.

Skills

Kundenservice

Kommunikationsfähigkeiten

Umgang mit Bargeld

Flexibilität

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Basingstoke Club offering a 30 hour contract which requires full flexibility. This role includes late night shifts as the club is open until 4am.

The Role You’ll Play

As a Customer Assistant, you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• My Eva an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+