Customer Assistant

Buzz Bingo; Colchester; On-site; GBP 20,000 - 24,000; Part time

Job summary

In einem dynamischen Umfeld suchen wir einen engagierten Kundenassistenten, der außergewöhnlichen Service bietet und Beziehungen zu unseren Kunden aufbaut. Diese Rolle erfordert Flexibilität und die Fähigkeit, in verschiedenen Bereichen des Clubs zu arbeiten, einschließlich der Bar und der Küche. Das Unternehmen bietet umfassende Schulungen und eine Vielzahl von Vorteilen, darunter einen Zugang zu mentalen Gesundheitsressourcen und ein großzügiges Urlaubsangebot. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wellbeing-App für Mitarbeiter und Familie

Zugriff auf mentale Gesundheitsressourcen

Online-Finanzexperte

Buzz Brights Apprenticeships

Zugang zu Online-Kursen

In-house Schulungen

4 Wochen Jahresurlaub

50% Rabatt auf Bingo-Tickets und Speisen

Pensionsplan

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Gastronomie, im Einzelhandel oder in der Freizeit.
• Ausgezeichnete Kommunikationsfähigkeiten, die an verschiedene Situationen angepasst werden können.

Responsibilities

• Aufbau von Beziehungen zu Kunden und Gewährleistung eines hervorragenden Service.
• Flexibilität in allen Bereichen des Clubs, einschließlich Front of House und Küche.

Skills

Kundenservice

Kommunikationsfähigkeiten

Umgang mit Bargeld

Flexibilität

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Colchester Club, offering a 20-hour contract that is fully flexible over 7 days, including evenings and weekends.

The Role You'll Play

As a Customer Assistant, you will go above and beyond to provide exceptional service to our customers. You will always do the right thing by looking after our customers, as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• A physical and mental wellbeing app for you and your family, providing quick remote access to a GP for advice and more
• Thrive App for mental wellbeing, approved by the NHS
• My Eva, an online financial expert to assist with money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to hundreds of online courses
• In-house training including fire safety, food safety levels 1 & 2, COSHH, and more
• Access to trained Mental Health Advocates for advice on mental wellbeing
• 4 weeks of annual leave plus public holidays (prorated for part-time colleagues)
• Staff discount of 50% off bingo tickets, food, and soft drinks
• Pension scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with customers
• Be flexible across all areas of the club, including front of house, book sales, treasury, machines, bar area, kitchen, and general housekeeping, ensuring high standards of presentation and cleanliness
• Support with other duties as requested by the line manager
• Ensure a safer gambling environment for all customers and colleagues across online, in-club, and live channels

The Winning Combination We're Looking For

• Experience in delivering first-class, personalized customer service in face-to-face roles, preferably in hospitality, retail, or leisure
• Outstanding communication skills adaptable to different situations
• Experience handling cash and basic numeracy skills
• Confidence in challenging the status quo and ensuring customers follow company policies and standards

Applicants must be 18+