Customer Assistant

Bada Bingo; City of Edinburgh; Hybrid; GBP 9,000 - 14,000; Part time

Benefits offered by this job

Help@Hand app

Thrive App

Buzz Apprenticeships

Brilliance Awards

Buzz Learning

In-house Training

Mental Health Advocates

Annual Leave 4 weeks

Holidays Buy Scheme

Staff discount 50% on tickets

Referral a Friend Scheme

Life Assurance

Pension Scheme

Job summary

Bada Bingo in Edinburgh invites applications for a Customer Assistant at MeadowbankClub on a 20-hour part-time contract. You'll deliver friendly, personalised service, help customers, handle front-of-house duties, and support club operations.

Join a team that values customer care, flexibility across seven days including evenings and weekends, and opportunities to learn and grow within a supportive environment at our Meadowbank Club.

Qualifications

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment.
• Outstanding communication skills that can be adapted to different situations when necessary.
• Experience of handling cash and basic numeracy knowledge.
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
• Support with other duties as requested by the line manager.
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.

Skills

Customer service

Communication skills

Cash handling

Numeracy

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our MeadowbankClub offering a 20hour contract which is fully flexible over 7 days, including evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+