Customer Assistant

Lidl GB; Chepstow; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

30-35 days holiday

In-store discount

Pension scheme

Enhanced family leave

Long service award

Other perks

Job summary

Lidl GB in Chepstow is hiring a Customer Assistant. You will work on tills and restock shelves, ensuring store standards and customer satisfaction. The role involves early starts and late finishes, with opportunities to progress into Freshness, Non-Food or Bakery Specialist positions.

The position offers a competitive hourly rate (£13.45–£14.45 per hour) with enhanced holiday allowances and a pension scheme. A supportive team and opportunities for development are emphasized.

Qualifications

• Experience working in a fast-paced environment.
• Excellent customer service skills.
• Flexibility to start a shift early or finish late.
• A positive approach to changing priorities.

Responsibilities

• Be a Lidl expert, helping customers with questions and requests.
• Efficiently handle deliveries as they arrive in store.
• Provide excellent customer service.
• Proactively keep the bakery topped up by baking fresh goods.
• Merchandise and maintain middle aisles of Non-Food products.

Skills

Fast-paced environment

Customer service

Early/late shifts

Adaptability

Motivation

Positive attitude

Job description

Summary

£13.45 - £14.45 per hour | 35 hour contract | opening shifts - 5:00am start and closing shifts - 10:30pm finish | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.

What you'll do

• Be a Lidl expert, helping our customers with their questions, queries and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Proactively keep the bakery topped up by baking fresh goods
• Expertly merchandise and maintain our middle aisles of Non-Food products

What you'll need

• Experience working in a fast-paced environment
• Excellent customer service skills
• Flexibility to start a shift early or finish late
• A positive approach to changing priorities
• Drive and passion to work hard and make your store a success
• A smile on your face and a friendly manner to inspire your team and help our customers

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Plus, more of the perks you deserve

Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Baring Service check.