Customer Assistant

Bada Bingo; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Eine innovative Firma sucht einen dynamischen Kundenassistenten, der in einem lebhaften Umfeld arbeitet. In dieser spannenden Rolle bieten Sie erstklassigen Kundenservice und tragen zur Schaffung einer einladenden Atmosphäre bei. Sie werden die Möglichkeit haben, in verschiedenen Bereichen des Clubs zu arbeiten, einschließlich der Küche und dem Barbereich, und dabei Ihre Kommunikationsfähigkeiten und Flexibilität unter Beweis zu stellen. Mit einem umfassenden Schulungsangebot und einem Fokus auf das Wohlbefinden der Mitarbeiter bietet dieses Unternehmen eine unterstützende Umgebung, in der Sie wachsen und sich entwickeln können. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Help@Hand App

Thrive App

My Eva - Finanzexperte

Buzz Brights Apprenticeships

Buzz Learning - digitale Lernplattform

In-house Training

Zugang zu geschulten Mental Health Advocates

4 Wochen Jahresurlaub plus Feiertage

50% Rabatt auf Bingo-Tickets, Essen & Getränke

Pensionsplan

Qualifications

• Erfahrung im Kundenservice, vorzugsweise im Gastgewerbe oder Einzelhandel.
• Ausgezeichnete Kommunikationsfähigkeiten und Flexibilität in der Arbeit.

Responsibilities

• Aufbau von Beziehungen zu Kunden und Bereitstellung eines hervorragenden Service.
• Flexibles Arbeiten in verschiedenen Bereichen des Clubs, einschließlich Küche und Bar.

Skills

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Umgang mit Bargeld

Education

Erfahrung im Gastgewerbe oder Einzelhandel

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

We are particularly looking for candidates with some catering or kitchen experience and a confident personality! So why not join us as a Customer Assistant in our Brighton Club where we are offering a 35-hour full-time contract. For this role you will need to be fully flexible and comfortable with working late nights and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+