Customer Assistant

Sainsbury's Limited; Bishop's Stortford; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Discount card

Holiday entitlement

Pension and life cover

Sainsbury’s share schemes

Job summary

Sainsbury's Limited are hiring a Customer Assistant for a fixed-term, part-time role at Thorley Store in Bishop's Stortford. 16 hours per week with a schedule including early mornings. You will engage customers, help with shelves, orders and checkouts, and use digital tools to improve service. Right to work in the UK is required.

The role offers a supportive team environment and access to store benefits while delivering friendly service to shoppers.

Qualifications

• Right to Work eligibility in the UK.
• Friendly and welcoming with a clear focus on helping customers.
• Willingness to learn and adapt to new digital tools and processes.

Responsibilities

• Put customers first with friendly, helpful service.
• Assist with stocking, shelf presentation, and order picking.
• Serve customers and support store operations as needed.
• Utilize digital tools to enhance the customer experience.

Skills

Customer service

Team player

Flexibility

Technology use

Learnability

Job description

Rate: £13.23 per hour
Location: Thorley Store, Bishop's Stortford, CM23 4EG
Hours: Part time, 16 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 31 October 2026
Requisition ID: 400086506

Availability Window
Sunday: 03:00 - 08:00
Monday: 03:00 - 08:00
Tuesday: 03:00 - 08:00
Wednesday: 03:00 - 08:00
Thursday: 03:00 - 07:00

Working in our stores

We’re proud that our stores have been at the heart of the communities they serve for over 150 years, united by a shared passion for food and putting customers first. As a Customer Assistant, you’ll be the special ingredient that helps our stores run brilliantly by bringing energy to our fast-paced environment, thriving as part of a team and embracing our commitment to give our customers everything they come to Sainsbury’s for, day in day out.

• You must have Right to Work eligibility in the UK

What you’ll be doing

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location

Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

What it takes to be part of our team

• Friendly and welcoming, with a genuine enthusiasm for helping customers
• Thrive working in a fast-paced, physical and high-energy environment
• A committed team player, always willing to support colleagues and work together
• Flexibility and willingness to work across the store and take on new challenges
• Open to learning, developing and trying new things to improve our service
• Confident learning to use new digital tools and technology to do your job brilliantly

Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better

Supporting you at work and beyond

We offer our colleagues a wide range of rewards and provide competitive benefits:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday
• Holiday entitlement – based on the hours you work
• Enhanced Family Leave – Maternity, Paternity, Adoption and more
• Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Other Retail savings – discounts on eating out, holidays and at other retailers
• Physical wellbeing – cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
• Mental wellbeing – 24/7 access to our Employee Assistance Programme and Online wellbeing platform
• Financial support – interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.