Customer Assistant

Adecco; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading agency, Adecco, seeks Customer Assistants for stations in Basingstoke, Winchester & Farnborough. You will ensure safety and provide first-class service to passengers. This role involves managing automatic gates, customer inquiries, and ticket checking while working varied shifts including weekends.

Qualifications

• Strong background in customer service required.
• Excellent listening and communication skills essential.
• Good written skills for reporting.

Responsibilities

• Operate gates ensuring safety for all passage.
• Provide excellent customer service and respond quickly to inquiries.
• Undertake ticket checks and report irregularities.

Skills

Customer Service

Effective Communication

Listening Skills

Written Communication

Job description

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Customer Assistant - Basingstoke, Winchester & Farnborough

Must be able to work a minimum of 3 shifts a week (24 hours or more)

Must be able to work Fridays, Saturdays & Sundays

Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants will provide first-class service to our customers while ensuring their safety at all times.

They will proactively seek to help customers through clear communication to pass through the station while effectively managing the Automatic Gates.

You will often be the first and last person our customers meet on their journey, making your role as gate line assistant vital in upholding safety and service for all SWR customers. You may be required to undertake roles such as bus replacement, crowd control, and ticket checking. While based at your nearest station, there will be times you need to travel to other stations; a duty pass will be provided to enable free travel while on duty.

This role requires working as early as 7am or as late as 11pm depending on the shift.

Responsibilities

1. Effectively operate the gates ensuring the safety of all who pass through them.
2. Deliver excellent customer service by responding to customer inquiries quickly and efficiently.
3. Report any incidents and undertake measures to ensure station safety.
4. Undertake ticket checks and report any irregularities to Revenue Protection.
5. Wear uniform and I.D badge when working on shift and traveling to and from that shift.

Experience

We are looking for individuals with a strong background in customer service. They need to be effective communicators as this is a customer-facing role, and some situations may be challenging, requiring excellent listening skills. Good written communication skills are also necessary to produce reports. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an equal opportunities employer.