Customer Assistance Representative - Wigan

Enterprise Holdings; Wigan; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle rental company in Wigan seeks a motivated Customer Assistance Representative to deliver exceptional customer service, manage bookings, and build customer relationships. Ideal candidates will possess strong communication skills and a full UK/Ireland manual driving licence. This role offers structured career development and comprehensive benefits including 25+ days annual leave.

Benefits

Generous leave policy

Structured career development

Employee discounts

Qualifications

• Strong communication and customer care skills are essential.
• Must hold a Full UK / Irish Manual Driving Licence.
• Experience handling enquiries via email, phone, and in person.

Responsibilities

• Deliver exceptional customer service through various channels.
• Manage vehicle bookings and fleet systems.
• Build strong customer relationships.

Skills

Strong communication

Customer care skills

Business-level IT skills

Experience handling enquiries

Flexible approach to work

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility , we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Ashton in Makerfield, Wigan.

Why Join Us?

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit :

Location

Enterprise Flex-E-Rent, Landgate Industrial Estate, Wigan Rd, Ashton-in-Makerfield, Wigan WN4 0BW

Responsibilities

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

Qualifications

What We’re Looking For

• Strong communication and customer care skills
• A Full UK / Irish Manual Driving Licence
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-few
• A full UK / EU Manual Driving Licence is required for this role
• Business-level IT skills (Excel, Outlook,
• Ability to pass a security check (criminality, financial, and employment references)

We are an Equal Opportunities Employer