Customer Assistance Representative - Rugby

ehi.com; Rugby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading rental service company in Rugby is seeking a Customer Assistance Representative to deliver exceptional service across various channels. The role involves managing bookings, building customer relationships, and supporting operational tasks. Candidates should possess strong communication skills and be flexible in their approach. The position offers structured career development and a focus on work-life balance.

Benefits

Structured career development

Generous leave policies

Comprehensive benefits including pension and life assurance

Employee discounts on car hire

Cycle to work scheme

Qualifications

• Strong communication skills and excellent customer care.
• Ability to handle enquiries through various channels.
• No driving licence needed, but commuting to the office is required.
• Proficiency in business IT applications like Excel and Outlook.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Manage vehicle bookings and support account management.
• Engage in problem-solving and operational tasks.
• Work independently and collaboratively in a team.

Skills

Strong communication and customer care skills

Flexible approach to work

Experience handling enquiries via email, phone, and face-to-face

Business-level IT skills

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Rugby.

Why Join Us?

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave– 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks– Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Enterprise Flex-E-Rent, A5, Unit 11, Europark, Watling Street, Rugby CV23 0AL

Responsibilities

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

Qualifications

What We’re Looking For

• Strong communication and customer care skills
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• No Driving Licence is required for this role – Just the ability to commute to and from the office
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)