Customer Assistance Representative - Maidstone

Enterprise Mobility; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Fahrzeugvermietung sucht einen engagierten Kundenservice-Mitarbeiter für die Unterstützung der Betriebsabläufe in Manchester. Diese Rolle bietet eine hervorragende Gelegenheit zur beruflichen Weiterentwicklung, einschließlich einer möglichen Gehaltserhöhung von £1,000 im ersten Jahr. Mit einem klaren Fokus auf Schulung und persönliche Entwicklung werden Sie in der Lage sein, in einem dynamischen Team zu arbeiten und Ihre Fähigkeiten im Kundenservice, in der Kommunikation und im Problemlösen zu erweitern. Nutzen Sie die Chance, Teil eines wachsenden Unternehmens zu werden, das Ihnen Karrierechancen bietet und Ihre berufliche Entwicklung fördert.

Benefits

25 Tage Urlaub + Feiertage

Lebensversicherung – 3x Gehalt

Pensionsplan mit Beiträgen

Relocation-Hilfe

Mitarbeiterunterstützungsprogramm

1 Tag jährlich für Freiwilligenarbeit

Rabatte auf Mietwagen

Fahrrad zur Arbeit Programm

Karriereaufstieg durch interne Beförderung

Qualifications

• Erfahrung im Kundenservice und in der Verwaltung sind erforderlich.
• Grundkenntnisse in IT sind wichtig.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenservice und Unterstützung der Betriebsabläufe.
• Aufbau und Pflege von Kundenbeziehungen zur Steigerung des Umsatzes.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Verwaltungskompetenz

IT-Kenntnisse (Microsoft Excel & Outlook)

Education

Keine spezifische Ausbildung erforderlich

Tools

Microsoft Excel

Microsoft Outlook

Job description

We’re Enterprise Mobility, a family-owned, global portfolio of brands with the largest and most diverse privately-owned fleet worldwide, a $35 billion turnover, and nearly 90,000 team members. Our network includes independent regional subsidiaries and franchises operating brands like Enterprise Rent-A-Car, National Car Rental, Alamo Rent A Car, Enterprise Flex-E-Rent, and Enterprise Car Club across over 90 countries.

Join our Flex-E-Rent team at our Manchester Depot and explore your potential with opportunities for career progression. Are you ready to make your move?

What Division will I be working in?

Enterprise Flex-E-Rent is our commercial vehicle rental division, serving business customers across the UK and Ireland. Join us and be part of our growth journey. Learn more about our division at Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk).

You will join our depot team for in-person coaching and online training with our Talent Development team, gaining valuable skills and understanding of our business from the ground up. Our focus on employee development ensures a comprehensive training experience, with the Customer Assistance Representative role offering excellent progression opportunities through our in-house training and development roadmap.

We reward commitment and progress, with the potential to increase your salary by £1,000 in your first year. Completing the training roadmap (typically around 10 months) will lead to your first promotion to Senior Customer Assistance Representative, with further development opportunities including our leadership development programme, covering areas such as Fleet Logistics, Strategy, Marketing, Revenue Management, HR, and Operations. This prepares you for management roles and future career growth within Enterprise.

Hours

42.5 hours per week, Monday – Friday, from 07:30/8:30 to 16:30/17:30.

Location

Enterprise Flex-E-Rent, Trafford Park Road, Manchester M17 1AN.

Role Responsibilities

As a Customer Assistance Representative, you will provide exceptional customer service and support operations through excellent administrative skills and attention to detail, managing a fleet of commercial vehicles using our systems. You will develop new business, nurture existing relationships, and contribute to profitability by focusing on revenue opportunities and cost controls.

We will teach you how to communicate effectively, influence, and interact with customers, vendors, and colleagues. You will learn sales techniques, problem-solving, and conflict management, enabling you to build long-term relationships with local business partners and decision makers.

Key Tasks

1. Building customer relationships
2. Communication via in person, phone, and email
3. Marketing and long-term relationship building
4. Account management duties
5. Handling customer requests
6. Problem solving
7. Meeting deadlines
8. Administrative duties
9. Managing multiple tasks and deadlines
10. Teamwork and individual work in a fast-paced environment

This role offers a rewarding opportunity to see your impact directly. No driving license is required—just the ability to commute to the office. Basic IT skills (Microsoft Excel & Outlook), excellent communication, customer service experience, and the ability to pass security checks (criminal, financial, employment references) are essential.

Benefits

• 25 days paid holidays + public holidays, with 5 additional days after 5 years
• Life Assurance – 3x Salary
• Short and Long Term Disability
• Pension plan with stakeholder contribution and profit share
• Relocation assistance
• Employee Assistance Programme for wellbeing support
• ‘My Purpose My Time’ - 1 day annually for volunteering
• Maternity/Paternity/Adoption/Shared Parental leave
• Discounted personal and family car rentals
• Enterprise Car Club membership discount
• Cycle to work scheme
• Partner discounts
• Career advancement through our promotion-from-within policy