Customer Arrears Support Advisor

TN United Kingdom; Liverpool City Region; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Support Representative to join their Customer Arrears Support Team. This role offers the opportunity to engage with customers over the phone, providing tailored solutions to financial issues while adhering to industry guidelines. The company values empathy and resilience, ensuring a supportive environment for both employees and customers. With comprehensive training provided, no prior experience is necessary, making this an excellent opportunity for those looking to start their career in customer support. Enjoy benefits like a flexible hybrid working model, generous holiday allowances, and access to learning platforms.

Benefits

Flexible, hybrid working model

23 days holiday plus bank holidays

Access to Udemy learning platform

Performance-based bonus potential

Up to 25% discount on Very.co.uk

Matched pension contributions up to 6%

Qualifications

• No prior contact centre experience necessary; comprehensive training provided.
• Computer literacy is required, but systems will be taught.

Responsibilities

• Speak with customers regarding outstanding debts or missed payments.
• Use a customer-centric approach to offer tailored solutions.

Skills

Empathy

Emotional Intelligence

Excellent Communication Skills

Adaptability

Planning and Organizational Skills

Job description

Job Opportunity: Customer Support Representative

Join our team to provide exceptional customer support within our Customer Arrears Support Team. We offer full-time and part-time positions with the following shift patterns:

• Full-time: Monday-Friday, 12:30-20:00 (35 hours per week)
• Part-time: Monday-Friday, 16:00-20:00 (20 hours per week)

In this role, you will:

1. Speak with customers over the phone regarding outstanding debts or missed payments.
2. Use a customer-centric approach to offer tailored solutions to various financial issues.
3. Aim to deliver positive outcomes during challenging conversations.
4. Assess the impact of solutions on The Very Group and adhere to FCA and FOS guidelines.

About You

No prior contact centre experience is necessary, as comprehensive training will be provided. You should be computer literate; however, we will teach you our systems and required skills. The key qualities we seek are:

• Empathy, emotional intelligence, and resilience.
• Excellent communication skills and rapport-building abilities.
• Adaptability and decisiveness in a fast-paced environment.
• Patience and empathy to understand customer needs and find positive solutions.
• Strong planning and organizational skills with an understanding of delivering accurate information.

Benefits

• Flexible, hybrid working model (after training and two days in the office each week).
• Inclusive culture, as reflected in our Glassdoor reviews.
• 23 days holiday plus bank holidays.
• Access to Udemy learning platform.
• Performance-based bonus potential.
• Up to 25% discount on Very.co.uk.
• Matched pension contributions up to 6%.
• Additional benefits available on our careers site.

How to Apply

Our talent acquisition team is managing this vacancy directly. Successful candidates may be required to undergo credit, CIFAS, and CRB checks.