Customer Architect

Datalex; Manchester; On-site; GBP 50,000 - 90,000; Full time

Job description

At Datalex, our people are our assets who enable the success of our customers. Our customers represent the world’s leading travel retailers and recognise us for our world class products, talent, and partnership commitment.

The Role

We are looking for a Customer Architect who is highly technically proficient, an excellent communicator, and has a strong customer orientation. This role is both customer facing and technical with a primary focus on delivering key customer features to production. The Customer Architect builds strong relationships with customers and key internal stakeholders such as Sales, Product Management, Engineering, and Enterprise Architecture. They are confident in advising our own project team and customers on matters of design, product enhancements, optimisation, and implementation, while being commercially aware and able to make sound judgement calls.

If you are driven and enjoy working in fast paced environments, then this role is for you! You will have a front row seat on how the travel industry works today and help us stay ahead of the curve. Datalex partners with best of breed content and payment providers, you will get to work with the best in industry at every level.

Key Responsibilities

1. Take a leadership role within the implementation team to deliver our product per customer requirements, driving architectural decisions and best practices – delivering on budget and on time.
2. Provides consultancy services to our customers as they use our product.
3. Manage the customer solutions & system architecture.
4. Translate business requirements into system level design and detailed technical architecture documents in a clear, professional manner.
5. Identify product enhancements required and actively inform product management of the business value.
6. Work with our Operations team to analyse the performance of our systems in a production environment and evaluate enhancements to our product for performance and cost benefits.
7. Contribute and agree on a strategic customer roadmap in collaboration with the leadership team.
8. Contribute to the long-term development of our product suite.
9. Identify opportunities for and drive Continuous Improvement activities.

Experience Required

1. Customer Facing Experience in previous roles required.
2. Experience with presenting at C-level.
3. Proven ability to operate within a multi-locational delivery team environment with both onsite and remote engagement. Minimum 3 years’ experience in a similar role.
4. E-Commerce (retail) industry experience and/or experience in a high transaction volume or mission critical cloud solutions (AWS, Azure, GCP).
5. Excellent leadership and communication skills.
6. Must be able to deliver high quality customer facing documentation.
7. Be a self-starter, have a strong problem-solving aptitude and does not accept the status quo.
8. Ability to handle multiple priorities in a fast-moving environment.
9. 7+ years in application design and development.
10. Expert in some of the following technologies: Java, J2EE, SOA, JBoss, Tomcat, JDBC, SOAP, REST, OOD/OOA, .NET, HTML, CSS, JS, JQuery, React.
11. Experience working with database systems such as Oracle, Postgres, MongoDB.
12. Must be able and willing to travel to other Datalex offices and Customer sites periodically.
13. Knowledge of the Airline industry is an advantage but not necessary.

About Datalex

Datalex's purpose is to transform airline retail. Datalex is a market leader in airline retail technology, offering unique products that enable airlines to drive revenue and profit as digital retailers. Datalex has a strong track record of delivering digital retail transformation for progressive airline brands worldwide, including Aer Lingus, easyJet, JetBlue Airways, Air China, Edelweiss, Air Transat, and Air Macau. The Group is headquartered in Dublin, Ireland, and maintains offices across Europe, the USA and China. In 2024, Datalex was awarded the 'Great Place to Work' and 'Best Workplaces in Tech' certifications. Datalex plc is a publicly listed company, on Euronext Growth, Dublin.