Customer Appointment Booker

SDL Surveying; Trowell; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

SDL Surveying is hiring a Customer Appointment Booker for a full-time, permanent role based in Chilwell, Nottingham. This hybrid position involves managing high volumes of calls, ensuring optimal scheduling and maintaining customer satisfaction. Join our diverse team and enjoy benefits like a hybrid working model, generous leave, and career development opportunities.

Benefits

Hybrid working model

28 days of annual leave, increasing to 33

Critical Illness and Death in Service insurance

Up to £15 towards gym/fitness

Free lunch and drinks in office

Discounts on shopping

Career development opportunities

Additional paid leave for volunteering

Participation in Reward & Recognition Programmes

Qualifications

• Target-driven with strong communication skills.
• Confident telephone manner and attention to detail.
• Ability to manage multiple tasks effectively.

Responsibilities

• Conduct outbound calls to book appointments for surveyors.
• Handle inbound calls, managing customer expectations.
• Manage work queue to meet service level agreements.

Skills

Communication

Problem-solving

Attention to detail

Customer service

Teamwork

Job description

Job Title: Customer Appointment Booker

Location: Chilwell, Nottingham (Hybrid: 3 days office, 2 days remote)

Salary: £24,570 base, plus typical monthly bonus of £200. OTE: £26,970

Job Type: Full-Time, Permanent

About the Role:

We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service. You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.

Benefits:

• Hybrid working model
• 28 days of annual leave (including bank holidays), increasing to 33 days with service
• Critical Illness and Death in Service insurance
• Up to £15 per month towards gym/fitness
• Free lunch and drinks in the office
• Discounts on high street and online shopping
• Career development opportunities
• Additional paid leave for volunteering and personal time
• Participation in our Reward & Recognition Programmes

Key Responsibilities:

• Conduct outbound calls to book appointments, ensuring surveyors’ diaries are fully utilised
• Handle inbound calls, managing customer expectations and following up where necessary
• Manage a work queue effectively, prioritising tasks to meet service level agreements (SLAs)
• Identify and escalate priority issues, maintaining a high standard of customer service
• Work closely with clients and customers, providing updates and handling objections confidently

Who We’re Looking For:

• Target-driven with strong communication skills
• Confident and professional telephone manner
• Problem-solving ability and strong attention to detail
• Team player with a flexible approach and a "can-do" attitude
• Strong typing skills and ability to manage multiple tasks

Working Hours:

• Monday to Thursday: Shifts between 8am - 7pm
• Friday: Rotational shifts
• 1 in 4 Saturdays: 9am - 1pm

Application:

We value diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any reasonable adjustments during the recruitment process.

Join our team and build your career with us!