Customer Appointment Booker

SDL; Beeston; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading service provider in the UK is seeking an Inbound and Outbound Appointment Booker. This role involves making and receiving high volumes of calls to convert them into booked appointments. The ideal candidate should be target-driven, possess strong communication skills, and have a professional telephone manner. Benefits include a hybrid working model and 28 days of annual leave, increasing with service.

Benefits

Hybrid working model

28 days annual leave

Critical Illness insurance

Gym membership allowance

Free lunch and drinks

Discounts on shopping

Career development opportunities

Additional paid leave for volunteering

Participation in Reward & Recognition Programmes

Qualifications

• Target-driven with strong communication skills.
• Confident and professional telephone manner.
• Ability to manage multiple tasks effectively.

Responsibilities

• Conduct outbound calls to book appointments.
• Handle inbound calls, managing customer expectations.
• Manage a work queue effectively to meet SLAs.
• Identify and escalate priority issues.
• Work closely with clients and customers.

Skills

Strong communication skills

Problem-solving ability

Attention to detail

Team player

Strong typing skills

Job description

We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service.

You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.

Responsibilities:

• Conduct outbound calls to book appointments, ensuring surveyors' diaries are fully utilised
• Handle inbound calls, managing customer expectations and following up where necessary
• Manage a work queue effectively, prioritising tasks to meet service level agreements (SLAs)
• Identify and escalate priority issues, maintaining a high standard of customer service
• Work closely with clients and customers, providing updates and handling objections confidently

Requirements:

• Target-driven with strong communication skills
• Confident and professional telephone manner
• Problem-solving ability and strong attention to detail
• Team player with a flexible approach and a 'can-do' attitude
• Strong typing skills and ability to manage multiple tasks

Benefits:

• Hybrid working model
• 28 days of annual leave (including bank holidays), increasing to 33 days with service
• Critical Illness and Death in Service insurance
• Up to £15 per month towards gym/fitness
• Free lunch and drinks in the office
• Discounts on high street and online shopping
• Career development opportunities
• Additional paid leave for volunteering and personal time
• Participation in our Reward & Recognition Programmes

Working hours: Monday to Thursday: Shifts between 8am - 6pm, Friday: Rotational shifts, 1 in 4 Saturdays: 9am - 1pm