Customer and Trading Manager - Small Supermarket

Sainsbury’s Group; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-known UK retailer is seeking a Customer & Trading Manager in Cheltenham. The role involves overseeing store operations, managing a team, ensuring excellent customer service, and achieving performance metrics. Ideal candidates will have line management experience and a proven ability to handle employee relations. The position offers comprehensive benefits and a commitment to inclusivity.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and drinks in stores

Generous holiday entitlement

Matching pension contributions

Wellbeing support

Qualifications

• Previous line management experience in a fast-paced, operational environment.
• Provides excellent customer service and coaches the team to do the same.
• Delivers KPIs and other performance metrics.
• Handles disciplinary, performance, and employee relations issues effectively.
• Leads operations confidently, even in the absence of senior management.

Responsibilities

• Ensure the store operates smoothly every day.
• Take responsibility for the daily running of the store.
• Collaborate with the team to serve customers efficiently and safely.
• Manage performance, conduct disciplinary actions, and handle scheduling.

Skills

Line management experience

Excellent customer service

Performance metrics delivery

Disciplinary handling

Operational leadership

Job description

Working closely with a small team of managers to ensure the store operates smoothly every day.

Taking responsibility for the daily running of the store, often being the only manager present with full accountability.

Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.

People management is a key part of the role, including managing performance, conducting disciplinary actions, and handling scheduling and pay accuracy.

Occasionally assisting other stores within our network.

What makes a great Customer & Trading Manager:

• Previous line management experience in a fast-paced, operational environment.
• Provides excellent customer service and coaches the team to do the same.
• Delivers KPIs and other performance metrics.
• Handles disciplinary, performance, and employee relations issues effectively.
• Leads operations confidently, even in the absence of senior management.

An inclusive place to work and shop:

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We offer various benefits, including enhanced leave for families, support for carers, training, mentorship, and career progression opportunities. We celebrate diversity through initiatives and events. For more information on our inclusivity efforts, please take a look at our website. If you need reasonable adjustments during the application or interview process, let us know, and we will support you.

About Us:

Our vision at Sainsbury's is to be the most trusted retailer, where people love to work and shop. We invest in our colleagues' training and development to ensure excellent customer service and a great working environment.

About the Team:

Our team is our most valuable asset. We focus on the potential and wellbeing of our colleagues, creating an environment where they can thrive. Our HR team plays a pivotal role in supporting and developing our people, from reward and recruitment to change and talent management.

Employee Benefits:

• 10% discount after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's, and 15% at Argos every payday.
• Annual bonus scheme based on performance.
• Free food and drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Matching pension contributions (4-7.5%).
• Sainsbury's share scheme at discounted rates.
• Wellbeing support, including counselling and legal advice.
• Colleague networks for support and development.
• Cycle to Work scheme.
• Special offers on gym memberships, holidays, and retail vouchers.