Customer and Trading Manager - Online

Sainsbury's; Rhyl; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Rhyl is seeking an Online Manager to lead and coordinate their online picking and delivery team. Responsibilities include engaging with the team, ensuring a seamless shopping experience, and managing performance metrics. Candidates should have line management experience in a fast-paced environment and exceptional customer service skills. This position offers competitive salary and benefits like discounts, bonuses, and wellbeing support.

Benefits

10% discount at key stores

Annual bonus based on performance

Free food and hot drinks

Generous holiday, maternity, and paternity leave

Employer pension contributions of 4-7.5%

Share scheme at discounted rates

Wellbeing support

Cycle to Work scheme

Special offers on various services

Qualifications

• Experience in line management within a fast-paced, operational environment.
• Exceptional customer service skills and ability to coach a team to do the same.
• Proven ability to meet KPIs and other performance metrics.
• Experience handling disciplinary, performance, or employee relations issues.
• Leadership qualities with the ability to operate independently.

Responsibilities

• Plan and coordinate the delivery of the online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with other managers for store success.
• Manage performance, scheduling, and payroll accuracy.

Skills

Line management experience

Exceptional customer service

Ability to meet KPIs

Handling performance issues

Leadership qualities

Job description

What you’ll be doing:

• Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the overall store shopping experience is successful.
• Manage people effectively, including performance management, disciplinary actions, scheduling, and payroll accuracy.

Our online teams work early mornings, typically from 04:00 to 08:00, to pick items for deliveries.

What makes a great online manager:

• Experience in line management within a fast-paced, operational environment.
• Exceptional customer service skills and ability to coach a team to do the same.
• Proven ability to meet KPIs and other performance metrics.
• Experience handling disciplinary, performance, or employee relations issues.
• Leadership qualities with the ability to operate independently in the absence of senior management.

Working for us has great rewards:

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s, and 15% at Argos every pay day.
• An annual bonus scheme based on company and individual performance.
• Free food and hot drinks in all stores.
• Generous holiday, maternity, and paternity leave.
• Employer pension contributions of 4-7.5%.
• Sainsbury’s share scheme at discounted rates.
• Wellbeing support including emotional, legal, and financial advice.
• Access to colleague networks for support and development.
• Cycle to Work scheme for purchasing bikes and cycling gear.
• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to diversity and inclusion, providing resources, development opportunities, and initiatives to support all colleagues. We aim to create a welcoming environment where everyone can thrive. For more information, please see here.

Reasonable adjustments: If you need adjustments during the application or interview process, please let us know, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our success, leading with passion, service, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and smooth operations, making shopping a better experience for customers and more rewarding for colleagues. This is how we bring our purpose to life, one action at a time.