Customer and Trading Manager - Online

Sainsbury's; Letchworth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supermarket chain in Letchworth is seeking an Online Manager to coordinate delivery teams and enhance the in-store shopping experience. The successful candidate will possess strong management skills and a proven track record in customer service. Benefits include store discounts, a performance bonus, and generous leave policies in a diverse work environment.

Benefits

10% discount at stores after four weeks

Annual performance-based bonus

Free food and hot drinks

Generous holiday entitlement

Matching pension contributions

Wellbeing support

Cycle to Work scheme

Discounts on gym memberships

Qualifications

• Experience in a fast-paced, operational environment is crucial.
• Strong coaching abilities for customer service are important.
• Proven success in achieving performance metrics is required.

Responsibilities

• Plan and coordinate the delivery of an online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with managers to enhance the store's shopping experience.
• Oversee performance management and conduct disciplinary actions.

Skills

Line management experience

Customer service excellence

KPI achievement

Effective handling of disciplinary issues

Confident leadership

Job description

What you’ll be doing:

• Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the overall store's shopping experience.
• Manage people by overseeing performance and capability, conducting disciplinary actions, and ensuring accurate scheduling and pay.

Our online teams work early mornings, usually from 04:00 to 08:00, to pick items for deliveries.

What makes a great online manager:

• Previous line management experience in a fast-paced, operational environment.
• Provides excellent customer service and coaches a team to do the same.
• Achieves KPIs or other performance metrics.
• Handles disciplinary, performance, or employee relations issues effectively.
• Leads operations confidently, even in the absence of senior management.

Working for us has great rewards:

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends and at Argos on paydays.
• Annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Matching 4-7.5% pension contributions.
• Sainsbury’s share scheme at discounted rates.
• Wellbeing support, including counselling and legal advice.
• Colleague networks for development and support.
• Cycle to Work scheme for bikes and equipment.
• Discounts on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to diversity and inclusion, supporting colleagues with family leave, carers' support, mentorship, training, and career development. Our networks promote representation and help remove barriers. Learn more about our inclusivity initiatives here.

Reasonable adjustments: If you need support during the application or interview process, please let us know, and we will assist you.

Leading in our stores:

Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety standards, and smooth operations, creating rewarding work environments and exceptional customer experiences. This is how we bring our purpose to life, one impactful action at a time.