Customer and Trading Manager - Online

Sainsbury's; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail company in Ipswich is seeking an Online Manager to plan and coordinate delivery operations. You'll lead a large team of shoppers and drivers, ensuring a seamless shopping experience. The role requires line management experience in a fast-paced environment, with a focus on customer service and team coaching. Competitive salary and a range of employee benefits are offered.

Benefits

10% discount at Sainsbury’s and related brands

Annual bonus scheme

Free food and beverages

Generous holiday leave

Matching pension contributions

Sainsbury's share scheme

Wellbeing support

Colleague support networks

Cycle to Work scheme

Gym membership discounts

Qualifications

• Experience in a fast-paced operational environment is required.
• Ability to lead and coach teams to deliver customer service.
• Proven ability to meet performance indicators.

Responsibilities

• Plan and coordinate an online picking and delivery team.
• Engage and coach shoppers and drivers for seamless service.
• Collaborate with other managers for a successful shopping experience.
• Manage people responsibilities including performance management.

Skills

Experience in line management

Customer service delivery

KPI and performance tracking

Disciplinary and performance management

Leadership skills

Job description

What you’ll be doing:

• Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers, both online and in-store.
• Collaborate with other managers to ensure the overall store shopping experience is successful.
• Manage people responsibilities including performance management, capability development, disciplinary actions, scheduling, and payroll accuracy.

Our online teams typically work early mornings, with picking for deliveries usually from 04:00 to 08:00.

What makes a great online manager:

• Experience in line management within a fast-paced, operational environment.
• Ability to deliver excellent customer service and coach teams to do the same.
• Proven track record of meeting KPIs and performance indicators.
• Experience managing disciplinary, performance, or employee relations issues.
• Leadership skills with the ability to operate independently in the absence of senior management.

Working for us has great rewards:

Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on paydays.
• An annual bonus scheme based on performance.
• Free food and hot drinks in all our stores.
• Generous holiday, maternity, and paternity leave.
• Matching pension contributions of 4-7.5%.
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support, including emotional, legal, and financial advice.
• Colleague networks to support personal and professional growth.
• Cycle to Work scheme for bike and equipment hire.
• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to inclusivity, supporting colleagues with family leave, resources for understanding roles, and diverse representation through networks and initiatives. We offer development opportunities like mentorship, training, and career progression. To learn more, visit here.

If you require reasonable adjustments during application or interview, please let us know, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our business. With strong leadership, a passion for service, and an eye for opportunities, they empower teams to excel daily. They ensure product availability, safety standards, and smooth operations, making work rewarding for colleagues and shopping a great experience for customers. This is how we bring our purpose to life, one action at a time.