Customer and Trading Manager - Online

Sainsbury's; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail company is seeking an Online Manager to lead a team in ensuring a seamless in-store online service. The ideal candidate should have experience in line management within a fast-paced environment and a proven ability to deliver excellent customer service. This role offers various employee benefits, including discounts, an annual bonus scheme, and generous holiday entitlements.

Benefits

10% discount at Sainsbury’s, Argos, Tu, and Habitat

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Matching pension contributions

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience in a fast-paced operational environment.
• Ability to coach teams to provide excellent customer service.
• Strong performance management skills including handling disciplinaries.

Responsibilities

• Plan and lead an online picking and delivery team.
• Engage and coach team members for seamless service delivery.
• Manage team performance and scheduling accurately.

Skills

Line management experience

Customer service excellence

KPI achievement

Performance management

Confidence in operational leadership

Job description

What you’ll be doing:

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the overall store's shopping experience.
• Manage performance and capability of team members, conduct disciplinaries, and ensure scheduling and pay are accurate.

Our online teams work early mornings, typically from 04:00 to 08:00, for picking items for deliveries.

What makes a great online manager:

• Previous line management experience in a fast-paced, operational environment.
• Provides excellent customer service and coaches the team to do the same.
• Achieves KPIs and other performance indicators.
• Handles disciplinaries, performance issues, and employee relations effectively.
• Leads operations confidently, even in the absence of more senior management.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on pay days.
• Annual bonus scheme based on performance.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Matching pension contributions of 4-7.5%.
• Sainsbury’s share scheme for employee investments.
• Wellbeing support, including emotional, legal, and financial assistance.
• Colleague networks for support and development.
• Cycle to Work scheme for affordable bikes and equipment.
• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to diversity and inclusion, providing resources, mentorship, training, and career progression opportunities. We celebrate diversity through initiatives and events. For more, please visit here.

If you need reasonable adjustments during application or interview, please let us know.

Leading in our stores:

Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, creating a rewarding environment for colleagues and a superior shopping experience for customers.