Customer and Trading Manager - Online

Sainsbury's; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking an Online Manager to coordinate the delivery team for in-store online services. You will lead and coach a diverse group of shoppers and drivers, ensuring a seamless customer experience. Candidates should have prior line management experience in a fast-paced environment and a strong focus on customer service. The role includes managing performance, resources, and collaboration with other managers.

Benefits

10% discount at Sainsbury's and affiliated brands

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Matching pension contributions

Wellbeing support

Cycle to Work scheme

Discounts on gym memberships and holidays

Qualifications

• Previous experience in line management within a fast-paced operational environment.
• Provides excellent customer service and coaches teams to achieve the same.
• Handles disciplinaries, performance issues, and employee relations effectively.

Responsibilities

• Plan and coordinate delivery of an online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with other managers to ensure successful store operations.
• Manage team performance and scheduling effectively.

Skills

Line management experience

Customer service excellence

KPI achievement

Performance management

Effective leadership

Job description

What you’ll be doing:

• Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the overall store's shopping experience is successful.
• Manage people effectively, including performance management, conducting disciplinaries, and ensuring accurate scheduling and pay.

Our online teams typically work early mornings, with picking for deliveries usually between 04:00 and 08:00.

What makes a great online manager:

• Previous experience in line management within a fast-paced, operational environment.
• Provides excellent customer service and coaches teams to do the same.
• Achieves KPIs and other performance metrics.
• Handles disciplinaries, performance issues, and employee relations effectively.
• Leads operations confidently, even in the absence of senior management.

Working for us has great rewards:

Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and paydays.
• Annual bonus scheme based on company and personal performance.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Matching pension contributions (4-7.5%).
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support, including emotional, legal, and financial assistance.
• Colleague networks to support development and inclusion.
• Cycle to Work scheme.
• Discounts on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to being an inclusive retailer, supporting colleagues' full potential and welcoming all customers. We offer family leave, support for carers, resources for understanding roles, mentorship, training, and career progression. We celebrate diversity through initiatives and events. Learn more about our commitment here.

If you require reasonable adjustments during the application or interview process, please let us know.

Leading in our stores:

Our management teams are the driving force behind our business. They lead with passion, empower their teams, and ensure safety, product availability, and seamless operations. Their leadership makes shopping rewarding for customers and fulfilling for colleagues, bringing our purpose to life through action.