Customer and Trading Manager - Online

Sainsbury's; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an Online Manager in Bristol to lead a dynamic team ensuring a seamless online shopping experience. The role involves planning deliveries, engaging staff, managing performance, and collaborating with other managers. We offer a competitive salary and various rewards including discounts and bonuses.

Benefits

10% discount at Sainsbury’s, increasing to 15% on weekends.

Annual bonus scheme based on performance.

Free food and hot drinks in stores.

Generous holiday entitlement.

Matching pension contributions between 4-7.5%.

Wellbeing support including emotional and legal advice.

Cycle to Work scheme.

Qualifications

• Previous line management experience in a fast-paced operational environment.
• Proven ability to achieve KPIs and manage performance.
• Strong leadership skills to operate in the absence of senior management.

Responsibilities

• Plan and coordinate delivery of online picking and delivery team.
• Engage and coach shoppers and drivers.
• Ensure accurate scheduling and pay.

Skills

Customer Service

Leadership

Team Management

Performance Management

Job description

What you’ll be doing:

• Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the overall store's shopping experience is successful.
• Manage performance and capability, conduct disciplinary actions, and ensure scheduling and pay are accurate.

Our online teams work early mornings, typically from 04:00 to 08:00, to pick items for deliveries.

What makes a great online manager:

• Previous line management experience in a fast-paced, operational environment.
• Provides excellent customer service and coaches a team to do the same.
• Achieves KPIs or other performance metrics.
• Handles disciplinary, performance, or employee relations issues effectively.
• Leads operations confidently, even in the absence of senior management.

Working for us has great rewards

Salary depends on your experience, store size, complexity, and location. We offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on paydays.
• Annual bonus scheme based on performance.
• Free food and hot drinks in our stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Matching pension contributions between 4-7.5%.
• Sainsbury’s share scheme at discounted rates.
• Wellbeing support, including emotional support, counseling, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and equipment.
• Discounted offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to inclusivity, providing resources, development opportunities, and celebrating diversity through initiatives and events. For more information, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our business, inspiring teams with bold leadership and a passion for service. They ensure product availability, safety standards, and smooth operations, making work rewarding for colleagues and shopping a superior experience for customers. This is how we bring our purpose to life, one impactful action at a time.