Customer and Trading Manager - Nightshift

Sainsbury's; Whitley Bay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Whitley Bay is seeking a Nightshift Manager to lead a team during overnight shifts. Responsibilities include managing replenishment activities, ensuring high standards of service, and overseeing team performance. The role offers a premium for night shifts and various benefits, including shopping discounts and wellbeing support.

Benefits

10-15% shopping discounts

Annual performance-based bonus

Free food and hot drinks

Generous holiday and leave allowance

Matching pension contributions

Share scheme for investment

Wellbeing support

Colleague networks for development

Cycle to Work scheme

Special offers on memberships and holidays

Qualifications

• Comfortable with night shifts and their impacts.
• Resilient and capable of enforcing safety standards.
• Excellent coaching and customer service abilities.

Responsibilities

• Lead a team overnight to deliver replenishment activities.
• Run full store operations independently overnight.
• Maintain high standards for customer service.

Skills

Line management experience in a fast-paced environment

Customer service skills

Ability to manage performance and disciplinary issues

Ability to work night shifts

Experience in monitoring KPIs

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, running a full store operation independently overnight, responsible for the entire shift and the safety and wellbeing of colleagues.
• Ensuring that standards are maintained at a high level by morning to prepare for customer service.
• Managing people, including performance management, conducting disciplinary actions, and ensuring accurate scheduling and pay.

Our nightshift managers work full-time over 4 nights, with a £4,500 premium on top of the base salary (shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

• Comfortable working night shifts and adaptable to their physical and mental impacts, while maintaining a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational environment.
• Resilient to the mental and physical demands of night work.
• Excellent customer service skills and ability to coach a team similarly.
• Experience in delivering and monitoring KPIs or other performance metrics.
• Capable of managing disciplinary, performance, and employee relations issues.
• Ability to lead operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We also offer various benefits, including:

• 10-15% shopping discounts at Sainsbury’s, Argos, Tu, and Habitat.
• An annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Matching pension contributions between 4-7.5%.
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support, including emotional, legal, and financial assistance.
• Colleague networks to support development and inclusion.
• Cycle to Work scheme for biking to work.
• Special offers on gym memberships, holidays, and more.

An inclusive place to work and shop:

We are committed to inclusivity, providing resources, development opportunities, and celebrating diversity through initiatives and events. For more information, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know.

Leading in our stores:

Our management teams are the driving force behind our business, leading with boldness and passion for service. They empower teams to excel daily, ensuring product availability, safety, and seamless operations. Their leadership makes shopping rewarding for customers and work fulfilling for colleagues.