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Customer and Trading Manager - Nightshift

Sainsbury's

Walton-on-Thames

On-site

GBP 60,000 - 80,000

Full time

7 days ago
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Job summary

A well-known retail company in Walton-on-Thames is seeking an experienced Nightshift Manager to lead overnight teams, ensuring efficient replenishment and high store standards. Applicants should have line management experience, be comfortable with night shifts, and possess excellent customer service skills. A range of employee benefits is included, such as discounts and performance-based bonuses.

Benefits

10-15% shopping discounts
Annual performance-based bonus
Free food and hot drinks in stores
Generous holiday leave
Pension scheme with employer contributions
Share scheme for employees
Wellbeing support including counselling
Cycle to Work scheme
Discounts on gym memberships

Qualifications

  • Experience in managing teams in a fast-paced environment.
  • Comfortable with nightshift and able to ensure safety for the team.
  • Skilled in handling disciplinary and performance issues.

Responsibilities

  • Lead overnight team to deliver replenishment activities.
  • Manage store operations independently overnight.
  • Ensure store standards are maintained for morning readiness.

Skills

Line management experience
Customer service skills
Ability to lead independently
Monitoring KPIs
Resilience to nightshift demands

Job description

What you’ll be doing:

  • Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
  • Occasionally managing a full store operation independently overnight, responsible for the entire shift and the safety and wellbeing of colleagues.
  • Ensuring standards are maintained at a high level for a ready-to-serve store in the morning.
  • Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.

Our nightshift managers work full-time hours over 4 nights with a £4,500 premium on top of the base salary (shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

  • Comfortable with nightshift work, adaptable to its physical and mental impacts, and committed to providing a safe, healthy environment for the team.
  • Experience in line management within a fast-paced, operational setting.
  • Resilient to the demands of nightshift work.
  • Excellent customer service skills and ability to coach teams similarly.
  • Experience in monitoring KPIs or other performance metrics.
  • Skilled in managing disciplinary, performance, and employee relations issues.
  • Capable of leading operations independently in the absence of senior management.
  • Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

  • 10-15% shopping discounts at Sainsbury’s, Argos, Tu, and Habitat.
  • An annual performance-based bonus scheme.
  • Free food and hot drinks in stores.
  • Generous holiday, maternity, and paternity leave.
  • Pension scheme with 4-7.5% employer contributions.
  • Sainsbury’s share scheme for employee investment.
  • Wellbeing support including counselling and legal advice.
  • Colleague networks for support and development.
  • Cycle to Work scheme.
  • Discounts on gym memberships, holidays, and retail vouchers.

An inclusive place to work and shop:

We strive for inclusivity, supporting colleagues with family leave, carers’ support, and development opportunities. Our networks promote representation and diversity, and we celebrate inclusion through initiatives and events. Learn more about our commitment here.

Reasonable adjustments: If you need support during the application or interview process, please let us know.

Leading in our stores:

Our managers are the driving force behind our business, leading with boldness and passion for service. They empower teams to excel daily, ensuring product availability, safety, and seamless operations to enhance customer experience and colleague satisfaction.

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